Enterprise Information Systems Engineer
About the Role
Charm is hiring an Enterprise Integration Systems (EIS) Engineer to own the technical infrastructure connecting our core operating systems, including Manufacturo (MFO), NetSuite, Mangrove, and other business-critical platforms.
Reporting to the Lead IT Systems Engineer within Charm’s IT organization, the EIS Engineer owns the integration layer that enables our systems to operate as a connected ecosystem. This includes designing and maintaining integrations, building automation scripts, administering key platforms, monitoring data flows, and resolving anomalies that emerge across system boundaries.
Charm operates under a federated ownership model. Engineering, Operations, MRV, and Finance own their respective data, processes, and business outcomes. The EIS Engineer owns the technical infrastructure that connects those functions and ensures information moves between systems accurately and reliably.
You will be the technical partner teams turn to when a new workflow needs to be integrated, a process requires automation, or an issue spans multiple systems. You will not own every business process, but you will own the infrastructure that enables those processes to work together.
This is a hybrid role with an expectation of working onsite three days per week.
Your Responsibilities (What You Will Own):
When a new digital tool is needed, assess what's available in the existing ecosystem and make the final selection call in coordination with Engineering
Configure new tools at the system level - modules, licensing, permissions, and integrations - so domain teams can build on top of them
Own the technical infrastructure underneath what engineers build; if the plumbing is broken, you get the call
Maintain and develop all integrations between systems including but not limited to Manufacturo (MFO), NetSuite, and Mangrove
Own automation scripts running in Manufacturo's Integrator module (C#)
Ensure NetSuite ↔ MFO integration flows are error-free and assembly builds are triggering correctly
Manage the data pipeline from MES to MRV reporting tools (SQL queries, Google Sheets connection)
Build new integrations as the business introduces new processes or systems
Own UAT test plans for new integrations; coordinate domain owners to test their respective pieces
Ensure data is protected and security best practices are followed
Create diagrams, wikis and system records to clearly document your designs.
Intake, triage, and prioritize data anomaly tickets that cross system boundaries
Investigate root cause, coordinate with the relevant domain owner, and own the fix at the integration or infrastructure layer
Document root causes and resolutions to reduce repeat issues
Write and maintain SQL queries that feed MRV and operational reporting
Update queries and scripts when processes change
Fulfill data requests from internal stakeholders - dashboards, CSVs, live data connections - in coordination with the relevant domain team
Administer Manufacturo, NetSuite, and Mangrove at the configuration level: items, products, user roles, licenses
Maintain hardware peripherals connected to these systems - label printers, scanners, tablets, and the Bartender integration
Own the master documentation library; ensure domain teams are documenting their own processes
When Engineering introduces a new process, configure the technical infrastructure to support it: data collection fields, automation scripts, and integration outputs
Consult with Engineering and Ops Process Specialists during process builds to ensure the system can support what they're designing
Support integration testing and go-live; Responsible Engineer owns approval
Digital Tool Assessment & Implementation
Integration & Automation Infrastructure
Cross-System Anomaly Resolution
Data & Reporting Infrastructure
System Administration
NPI / Process Change Support
What You Won't Own
To set expectations clearly: this role does not own process design, work order construction, or data collection field definitions (Engineering Process Specialist); shop floor execution quality or operator training (Operations Process Specialist); MRV data requirements or Mangrove data quality (MRV team); or NetSuite financial data quality (Finance/Controller). Those teams own their domains. You are their systems infrastructure partner, not their data steward. When a process plan is wrong, they get the call. When the plumbing is broken, you do.
You Bring
2+ years in a systems integration, MES/ERP administration, or manufacturing IT role
Hands-on experience with an ERP system - NetSuite strongly preferred
SQL proficiency: writing, maintaining, and quality-checking queries against relational data models
Familiarity with API integrations and middleware concepts
Basic scripting ability in C# or a comparable language; comfort using AI tools to accelerate development and debugging
Strong communication skills - you'll be coordinating across Engineering, Operations, MRV, and Finance regularly
Strong Understanding of Information Security best practices.
Experience with Manufacturo or a comparable MES platform
Experience with Mangrove or similar environmental data / MRV platforms
Familiarity with Ignition SCADA or industrial data systems
Experience managing third-party integration vendors or consultants
Background in manufacturing, biorefining, chemical processing, or a similarly data-intensive industrial environment
Networking fundamentals helpful for hardware troubleshooting
You take ownership of the infrastructure, not just the tickets. When the plumbing is broken, you find it before someone else does.
You're comfortable operating across team boundaries without formal authority - this role succeeds through relationships and trust, not control.
You document as you go. Institutional knowledge that lives only in your head is a liability, and you know it.
You understand that your job is to make domain owners successful, not to be the smartest person in the room on every topic.
Love what you do, and be self driven to be great at it.
Other Preferred
Characteristics that matter
Bonus, if you Bring
Experience using Claude AI Coding Assistant
Security certifications like Security+, ISC2
Experience working with Google Cloud Platform Infrastructure
Experience with GitHub and development pipeline practices