Shift Supervisor - Sergeant

Overview

We are seeking an experienced and motivated Shift Supervisor / Sergeant to serve as a frontline leader supporting critical security operations. In this role, you will provide direct supervision and guidance to Security Officers while ensuring the successful execution of security activities during your assigned shift. The Shift Supervisor serves as a key member of the leadership team, helping maintain operational effectiveness, employee accountability, and customer satisfaction. This position is ideal for individuals with a security, military, law enforcement, or protective services background who are ready to take on greater leadership responsibilities in a mission-focused environment. If you are a proactive problem solver with strong leadership skills and a commitment to operational excellence, we encourage you to apply.

Responsibilities

• Lead and oversee security operations during assigned shifts to ensure contractual requirements and company standards are consistently achieved.
• Direct daily activities and work assignments of Security Officers to maintain effective coverage and operational readiness.
• Provide leadership, guidance, and support to personnel while fostering a professional and positive work environment.
• Ensure officers understand and comply with post orders, standard operating procedures, and customer requirements.
• Address routine operational challenges and escalate significant issues to senior leadership as appropriate.
• Coordinate staffing assignments and post coverage to ensure uninterrupted security operations.
• Assist with shift scheduling and managing coverage for planned and unplanned absences.
• Support onboarding, training, mentoring, and development of security personnel.
• Monitor employee performance and provide constructive feedback and coaching.
• Promote accountability, professionalism, teamwork, and high morale among assigned personnel.
• Conduct site patrols, post inspections, and operational reviews to ensure adherence to security requirements and quality standards.
• Monitor access control activities and ensure security procedures are consistently followed.
• Support perimeter security, facility security, visitor management, and traffic control functions.
• Ensure personnel maintain required equipment, uniforms, and operational readiness standards.
• Respond to security incidents, emergencies, and unusual situations requiring supervisory involvement.
• Ensure incidents, accidents, and security concerns are documented accurately and reported appropriately.
• Review officer reports and activity logs for completeness, accuracy, and professionalism.
• Notify management of critical incidents, operational concerns, and emergency situations in a timely manner.
• Assist with preliminary fact-finding and information gathering following operational incidents.
• Maintain accurate records and documentation related to shift activities.
• Other duties as assigned

Qualifications

Minimum Qualifications:

• High School Diploma or GED equivalent.
• Minimum of two (2) years of supervisory, team lead, military leadership, law enforcement, corrections, or security management experience preferred.
• Must be at least 21 years of age.
• Ability to read, write, speak, and understand English sufficiently to interpret policies, procedures, post orders, and training materials.
• Ability to obtain and maintain all required licenses, certifications, registrations, and security credentials required by the contract.
• Ability to pass all required background investigations and screening requirements
• Successfully pass background and drug screening

Preferred Qualifications:

• Prior experience in security supervision, military leadership, law enforcement, corrections, or emergency response.
• Experience supporting federal, government, healthcare, critical infrastructure, or high-security environments.
• Knowledge of physical security systems, access control systems, alarm monitoring, and emergency response procedures.
• Prior experience supervising teams in a 24/7 operational environment.

Knowledge, Skills and Abilities:

• Demonstrated leadership and team-building abilities.
• Strong interpersonal and employee coaching skills.
• Excellent written and verbal communication abilities.
• Ability to analyze situations, assess risks, and make sound decisions under pressure.
• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Professional conflict resolution and problem-solving skills.
• Experience utilizing Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to prepare accurate reports, logs, and incident documentation.
• Commitment to integrity, professionalism, accountability, and customer service.

Estimated Salary/Wage