Assistant General Manager

Description

Job Title: Assistant General Manager

Reports To: General Manager

Department: Operations

Employment Type: Salaried, Exempt

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance-while embodying JAG’s culture and service philosophy every shift.

Key Responsibilities

Operational Leadership

• Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
• Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.

Sales & Brand Growth

• Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
• Support local marketing activations, community outreach, and guest recovery that builds loyalty.
• Monitor guest feedback platforms, address trends with action plans.

Financial Performance

• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
• Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
• Team Leadership & Development
• Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Conduct performance check-ins, document feedback, and support progressive discipline when needed.
• Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.

Guest Experience & Service Excellence

• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
• Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.

Project Support & Openings

• Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
• Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Requirements

Required Qualifications

• 3-5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.
• Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
• Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
• Proven ability to coach, give feedback, and develop supervisors and hourly talent.
• Excellent communication, professionalism, and conflict-resolution skills.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits and culinary knowledge to support menu guidance and sales.
• Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

• Stand and walk for extended periods (up to 8 hours).
• Lift/push/pull up to 30 lbs. occasionally.
• Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
• Exposure to hot/cold environments and cleaning chemicals per safety standards.

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Salary Description

$80,000 to $90,000