Customer Service Agent

Role Purpose

The Customer Service Agent is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations. Key Responsabilities  Deal and respond customer inquiries either by telephone, electronically or face to face.  Obtain and evaluate all relevant information to handle product and service inquiries.  Provide pricing and delivery information.  Perform customer verifications.  Set up new and manage customer accounts.  Process orders, forms, applications and requests.  Raise unsolved requisitions to a higher level resource.  Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints.  Prepare and keep updated customer database and activity reports.  Maintain effective communication with departmental resources for problem resolutions.  Perform specials projects and other related duties as assigned.

Requirements  Associate Degree or equivalent.  Excellent communication skills.  Ability to type.  Knowledge of administrative procedures.  Data collection and ordering.  Strong decision and problem solving skills.  Demonstrate flexibility and adaptability to work in a fast moving and challenging environment.  Proficiency in MS Office (Word, Excel and Power Point).  Intermediate knowledge of the structure and content of the English and Spanish Language. Experience  Two (2) years or more of experience in Customer Service and/or Call Center Setting