Customer Service Representative
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Location
In office (Smyrna)
Seniority
Junior · 2+ years exp
Overview
Company
Impact
Profile match
Chubb is the largest publicly traded property and casualty insurer in the world, formed in 2016 when ACE acquired the older Chubb Corporation and took its name. It writes commercial property and casualty, specialty lines, high net worth personal insurance, accident and health cover and reinsurance across more than fifty countries, and it is known in the industry for underwriting discipline and for walking away from business it considers underpriced. Headquartered in Zurich with major operations in New York and Philadelphia, it is listed on the New York Stock Exchange.
Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses. Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.
Work effectively in a team environment using professional interpersonal and communication skills. Comply with corporate policies and internal business processes, procedures while meeting, exceeding service performance and quality standards.
- High school diploma or GED
- 2-4 years of customer service experience
- Proficiency with Microsoft Office, specifically Word and Excel
- Strong oral and written communication skills
- Proven organization skills and ability to multi-task
- Ability to work independently, as well as in a team environment
- Experience handling multiple priorities within established time constraints
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