Customer Service Representative

DUTIES AND RESPONSIBILITIES

• Provide superior customer service to all internal/external business partners
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
• Responsible for the issuance of personal insurance new business, endorsements and renewal policies.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Maintain basic knowledge of P&C principals and company products while following basic underwriting guidelines
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established time frames

• Strong customer service skills including oral and written communication
• Knowledge of customer service principles and practices
• Property and Casualty experience is preferred.
• Ability to handle multiple priorities within strict time constraints.
• Excellent collaboration skills
• Possesses the ability to work independently and in a team environment to complete assignments in a timely manner.
• Demonstrate commitment to team and departmental goals.
• Ability to make informed decisions, achieving the appropriate results.
• Excellent data entry skills are required.
• Demonstrated knowledge of MS Office systems
• Ability to work any shift between the hours of 7am and 8pm EST, M-F based on business need.