Senior CX/UX Designer
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 20, 2026. Chubb scores B on the Alion truth index.
The opportunity
Chubb Life wants to be New Zealand's number one life insurer. Part of getting there is making it simple for customers to apply for cover, find what they need and manage their policy online.
Reporting to the Head of Digital and Design, you'll lead CX and UX across our websites, portals, digital forms, application journeys and servicing. You'll take work from research and journey mapping through to prototypes, testing and handover to developers.
Our design practice is still maturing. We have a design system in Figma, but the playbook, standards and ways of working are yours to help build. If you want a polished setup to step into, this probably isn't it. If you want to shape how design is done here, it is.
This is a senior role with a capability brief too. You'll set the design standards, build the team's playbook, look after the design system and coach the other designers. You'll also help work out where AI tools like Claude Code genuinely make design work better, and where they don't.
Location: Auckland (Takapuna) or Wellington
Role Type Full time, Permanent
Work Style Hybrid
What you’ll own
Leading CX and UX design on our priority digital journeys
Running journey workshops with the business to find pain points
Building journey maps, personas and service blueprints
Designing wireframes and prototypes, then testing them with customers
Building the Figma design system and the team's design playbook
Coaching designers and finding practical uses for AI in design
What you'll bring
7+ years in CX, UX, digital experience or product design
A track record leading journeys end to end across web, portal or app
Confidence running workshops and discovery with stakeholders
Strong research, prototyping and usability testing skills
Hands on Figma design system experience and a good grasp of accessibility
The ability to explain design decisions to business and tech people
Nice to have
experience coaching designers, using AI in your design workflow, or working in insurance, financial services or another regulated industry.
You don’t not need to meet every requirement to apply. If this role sounds like a strong fit for your experience and the kind of environment where you would do your best work, we’d love to hear from you.
Why join us
- Join a business with ambition, energy, and a clear direction
- Grow your career in an environment where contribution is recognised and strong performance matters
What we offer
Flexible & Hybrid working
Group Life, Trauma, Income, Healthcare and Travel Insurance
Additional annual leave
Kiwisaver paid on top of base salary
Annual Bonus
Stock Purchase options
Wellbeing subsidy and partner discounts
Endorse my cause & payroll giving
How we work
Our values shape how we work and what we look for in our people:
Teamworkwe back each other and work together to get the best outcome
Integrity we do the right thing and hold ourselves to high standards
Customer focus we keep customers at the heart of our thinking and decisions
Exceed we aim high, move with purpose, and deliver beyond expectations
Respect we value people, perspectives, and the contribution everyone brings
About Chubb Life NZ
Chubb Life Insurance New Zealand Limited is one of the country’s leading life insurers. Formerly known as Cigna, we’ve been operating in New Zealand for more than a century and are committed to being there for our customers when they need us most.
Learn more about Life at Chubb
If you want a senior role where you shape both the work and how the team does it, apply now.
Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.
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