【TW Life】Principle Engineer

Job Summary

Responsible for planning, driving, and implementing enterprise software engineering standards and development practices, including SDLC, version control, CI/CD, coding principles, and the adoption of AI collaboration tools such as Claude Code and related best practices. This role also owns and evolves solution architecture, develops reusable components, APIs, and shared tools to improve engineering efficiency, supports teams with EOS and technical upgrade challenges, and helps resolve complex technical issues while promoting quality, reliability, and cross-team collaboration.

Key Responsibilities

1. Technical Leadership & Domain Architecture

• Own and evolve the system and solution architecture for Taiwan market(s). This will include customer and DMTM/Banca//Broker-facing front-end apps, middleware and APIs, and policy administration and other systems of record. Ensure designs are robust, scalable, secure, and aligned with global reference architectures.
• Guide software architecture and implementation decisions, and drive adoption of testable designs, common APIs, shared patterns, and sound engineering practices across the market.
• Write high-quality application code in critical or complex areas, setting a strong example for other engineers in readability, testability, and performance.
• Support feature development by leading system and solution design and planning with multiple stakeholders, balancing local business needs with shared platform capabilities.
• Identify potential risks and technical challenges early and address them with timely, innovative, and pragmatic solutions.

2. Uplifting Engineering Practices & Developer Tooling

• Apply AI-enabled software development practices where they improve engineering quality, speed, and developer experience. Continuously refine how software is designed, built, tested, released, and operated.
• Champion automated testing and quality: help teams design testable architectures, set up and extend testing frameworks, and achieve appropriate unit, functional, and integration test coverage.
• Promote and model modern software engineering practices, including Agile delivery, lifecycle management, version control (git) with effective branch and release strategies.
• Collaborate with Platform Engineering, QA, and other enabling teams to improve CI/CD pipelines, development environments, and tooling, ensuring they meet developer needs and support 12-factor application principles in public cloud environments.
• Foster a culture of continuous learning and technical excellence by mentoring and coaching engineers (including senior engineers), conducting thoughtful code reviews, and encouraging experimentation with new technologies where appropriate.

3. Cross-Stack Problem Solving & Operational Excellence

• Investigate and resolve complex production and performance issues across the stack using debuggers, API clients (e.g., curl, Postman), centralized logging platforms (e.g., ELK, Grafana), and application performance monitoring tools (e.g., Azure Monitor, Azure Application Insights, Dynatrace).
• Guide teams in building observable, fault-tolerant systems with appropriate monitoring, logging, and alerting to support reliable operations in public cloud environments.
• Help teams define and achieve meaningful quality and reliability metrics (e.g., error rates, performance baselines, incident reduction), influencing outcomes without formal people management responsibilities.

4. Cross-Team Collaboration & Feedback Loops

• Produce practical working agreements, engineering standards, and runbooks with Platform Engineering, QA, and global teams in Singapore, India, and other centers so that teams can adopt them in day-to-day delivery.
• Turn Taiwan engineering insights into shipped improvements: when a shared library, CI pipeline, or deployment process is broken or absent for your market, own the fix end-to-end and deliver it.
• Bridge global engineering direction and local market realities by building the integrations, adapters, and process changes needed to make global patterns work in your context.

Key Competencies

• Demonstrated ability to influence engineering direction across teams and drive systemic engineering uplift beyond a single application or squad.
• Strong proficiency in at least one modern server-side programming language such as Java, JavaScript/TypeScript, Python, Go, C#, or similar.
• Strong understanding of software architecture, testing, version control, CI/CD, and modern development practices.
• Ability to improve engineering practices through mentoring, code review, technical leadership, and cross-team collaboration.
• Fluent and communicative English proficiency (equivalent to IELTS 5, TOEFL 70, or TOEIC 700+)
• For applicable markets, sufficient local-language capability to work effectively with in-market stakeholders.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field, or equivalent practical experience.
• Strong experience in software engineering, including time in a senior hands-on technical role.
• Experience designing, building, and operating production systems across multiple layers of the stack (front end, web servers, core systems, enterprise integration layers, IAC).
• Experience developing and supporting web applications in public cloud environments.
• Experience investigating and resolving production issues across application, integration, and infrastructure layers.

Recruitment Process Notice

• Please note that interview coordination for the next stage will be handled by our offshore Service Hub. All interview-related communications - including availability confirmation and interview invitations - will be conducted via email only.
• As phone contact is not available at this stage, kindly check your email regularly (including spam or junk folders) to avoid missing important updates.

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