Senior Agile Coach

Title

Senior Agile Coach (Release Train Engineer)

Company

CINC

Location

Worldwide (remote or hybrid)

Reports to

Head of RTE

About CINC

CINC is one platform for the full work of community management. More than 55,000 associations and more than 6 million doors rely on it, from the community association managers and management company teams who run the work to the boards and residents who experience the result.

What sets CINC apart is Community Intelligence℠: the advantage created when trusted community information and actions work together across the platform. Powered by Cephai, the AI engine inside CINC, it brings the right context and next step into the work while keeping people in control. The goal is simple: Less Tedious. More Meaningful.

We are transforming how we deliver technology, moving from stage-gated, project-driven releases to a continuous, value-driven flow of change. To get there, we are building a Release and Value Stream Management (VSM) function that uses data, systems thinking, and disciplined leadership to create speed with stability.

About the role

The Senior Release Train Engineer is a hands-on delivery coach who helps teams adopt and sustain the operating system of CINC Engineering. You will help evolve our release process alongside engineering and product leaders, replacing traditional handoffs and approval gates with a continuous flow of value from idea to client.

This is not a process-policing role. It is a coaching and systems position for someone who understands how flow, feedback, and learning create performance. You will work across multiple product lines and teams, guiding teams and leaders toward measurable improvement in deployment frequency, lead time, and reliability.

Drawing on the work of thinkers such as Kent Beck, Don Reinertsen, Nicole Forsgren, Gene Kim, and Eli Goldratt, you will help CINC build an organization where experimentation, trust, and data drive outcomes.

What you will do

• Support and execute the transformation of CINC's release and delivery process from stage-gated to continuous flow, guided by Lean, DevOps, and flow principles.
• Coach engineering and product teams, and partner with leaders, on modern delivery practices including trunk-based development, small-batch flow, test automation, and continuous delivery.
• Execute and sustain CINC's operational systems for the flow of value, including team-level visual management, delivery cadence, and alignment of product and platform initiatives.
• Measure delivery performance with DORA and flow metrics (deployment frequency, lead time, change failure rate, mean time to recovery, WIP, and flow efficiency), and use them to coach teams on improvement.
• Facilitate release planning and readiness reviews at the product line and team level, focused on improving the process, not just tracking the calendar.
• Partner with Platform and DevEx teams to adopt automated quality and compliance signals and reduce reliance on manual approval meetings.
• Identify bottlenecks and recommend improvements using data, experimentation, and structured decision making.
• Surface demand, capacity, and dependency signals from teams to Product and Engineering leaders.
• Foster continuous improvement by facilitating retrospectives, postmortems, and system-level reflection.
• Keep work in progress, risks, and dependencies visible at the product line and team level through modern VSM tooling and dashboards.
• Coach teams in conflict resolution, encouraging constructive debate while maintaining respect, clarity, and shared accountability.
• Apply governance models and delivery practices that match the organization's speed and safety goals, in collaboration with Product Development Operations.

What you bring

Experience and background

• 6+ years in software delivery or engineering leadership roles, including 3+ years coaching and supporting delivery transformation across organizations of 50 or more people.
• Demonstrated experience contributing to release process improvements toward continuous delivery in complex, multi-team software environments.
• Strong technical understanding of modern software engineering practices, including CI/CD pipelines, trunk-based development, automation, and DevOps principles.
• Solid familiarity with Lean flow concepts, constraints theory, and systems thinking, plus agile frameworks (Scrum, Kanban, SAFe).
• Experience using and interpreting delivery data (DORA, flow metrics, SLOs) to drive improvement and alignment.
• Comfort working across diverse technologies, from monoliths to microservices, with a focus on flow rather than specific tools.
• A plus: background with cloud-native and service-oriented architectures.
• Advantageous: experience with SQL Server or other enterprise database systems.
• A plus: RTE certification (such as SAFe RTE).

Leadership and skills

• A disciplined thinker who can analyze complex systems and simplify them into actionable patterns.
• Strong facilitation, engaging diplomatically but assertively across conflicting priorities.
• Skill in using data and structured reasoning to resolve disputes and make progress without authority.
• Experience balancing speed, safety, and quality through continuous learning loops.
• Excellent communication that influences senior leaders and inspires technical teams.
• A deeply collaborative approach, grounded in humility and respect for others' expertise.
• A pragmatic, outcome-focused style that avoids bureaucracy while maintaining rigor.
• Skilled coaching that adapts to each team's maturity, whether teaching, mentoring, or facilitating.

Mindset and values

• You think in systems and constraints, always seeking leverage points that improve flow and learning.
• You believe in data over opinion and experiments over directives.
• You embrace conflict as a path to clarity when it is handled respectfully and transparently.
• You see process as a tool for alignment and improvement, not control.
• You embody the principles of flow, feedback, and continuous learning.
• You lead with empathy, clarity, and technical credibility.

What success looks like

• The organization delivers value continuously, with minimal friction between teams.
• Deployment frequency, lead time, and recovery time improve consistently, quarter over quarter.
• Teams take ownership of their delivery flow and quality, using data to guide improvement.
• Teams show measurable growth in delivery maturity and self-sufficiency.
• Release coordination becomes increasingly automated and insight-driven.
• Product and engineering leaders operate with greater clarity and trust, supported by reliable data and shared goals.
• You are recognized as a catalyst for alignment, performance, and sustainable speed across the teams you support.

CINC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.