Client Success Analyst

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth-powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to

work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

Do you love ‘wowing’ the client? Do you want to be part of an awesome, global team? If so, consider joining us as a Client Success Analyst. To be successful in this role you will be a fast learner, great team player and strong communicator. You’ll be comfortable working in a rapidly evolving environment. Day to day responsibilities include supporting Retail Clients globally with centralized operational tasks to ensure an excellent client service. Operational tasks could include supporting report delivery, user administration, quality checks and resolving daily client inquiries with speed and accuracy. As you gain experience, we’ll expect you to demonstrate autonomy in your role, including identifying and improving processes for a better client experience. You’ll be organised and methodical in your approach, demonstrating strong precision in tasks and excellent time management skills. As your clients and team members will be in other regions, you’ll have to effectively work with virtual and diverse teams, both internally and externally being sensitive to time zones, and cross vertical collaboration. This will require you to demonstrate strong organisational awareness, communication and interpersonal skills.

Job Responsibilities

• Manage operational tasks as part of the Global Client Service Center. Tasks may include data input, client communications, data investigations, User Administration, and additional operational related retail client tasks.
• Support us in exceeding revenue targets through high quality service and data delivery, and by meeting team and individual client inquiry targets.
• Thrive working in fast paced, rapidly adapting environment, including speed, accuracy, and time management.
• Work cross functionally with internal technical and commercial teams with high level of communication and tracking.
• Utilize creativity to identify new techniques and processes, supporting continuous improvement.
• Support our product enhancement process through testing and communication.
• Align with global team members to ensure consistent experiences and visibility.

Requirements

• Demonstrated proficiency with various computer software, including MS Excel, Word, PPT and other reporting and business intelligence applications and co pilot suite.
• Ability to work in a fast paced, rapidly changing environment easily.
• Experience with using data and data analysis.
• Experience in Consumer-Packaged Goods (CPG) company or Retailer preferable
• Ability to complete projects and tasks with speed and autonomy.
• Experience experimenting with AI tools, automation platforms, or lightweight scripting (e.g., Python, HTML), with the ability to translate ideas into practical, process-improving solutions
• Bachelors preferable in Business or Data Sciences

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Athens, Greece (Hybrid)