Business Operations Analyst

Job Scope:

• The individual would be responsible for managing all accounts in the Japan Receivables Portfolio (spanning across Cisco’s products and services) for the purpose of invoicing trade business, raising/resolving disputes and collecting past-due balances.
• The Job role would require managing and supporting the 3rd party operations vendor to make sure all the deliverables assigned to them are met.
• Candidate must work within guidelines set and report to the Regional Collections Manager, Japan.
• The job is not just a transactional role, but a strategic one that balances regional portfolio health with vendor governance

Key Responsibilities

• Monitor the generation and delivery of invoices to customers.
• Monitor customers’ payment records closely and promote positive payment behavior
• Notify customers of overdue by mail, telephone, or personal visits to solicit timely payments.
• Confer with customers to determine reasons for overdue payments and advise customers of necessary actions when negotiating payments.
• Receive and record payments received by customers and monitor the application of the same.
• Provide accurate cash collections forecasts for the assigned portfolio.
• Assist order management and review the terms of sales and service contracts to ensure they adhere to the requirements.
• To ensure all disputes are recorded appropriately and to collaborate closely with internal partners to facilitate issue resolution and payment receipts.
• Provide regular updates to internal stakeholders on the health of the account and work with them to take corrective action to curtail delinquency.
• To review and recommend bad debt/write off accounting.
• Perform operations tasks related to assigned accounts. This includes account reconciliation, registering requests for change in customer details, debit/credit memos etc.
• Work with third-party vendor teams on daily operations to meet required performance metrics.
• Regularly conduct performance reviews with Transcosmos to evaluate KPIs, identify process bottlenecks, and implement corrective measures
• Partner with Tax, Accounting, IT support, etc. to ensure invoices of products and services sold by Cisco are created in a timely manner and in accordance with local guidelines and company compliance requirements.
• Drive process improvements within Japan I2C operations by leveraging AI tools and applications.
• Collaborate closely and effectively with the I2C global team on initiatives related to new tools, systems, and processes.

Skills Required

• Exceptional verbal and written skills, with the ability to maintain customer relationships while adjusting style to align with automated brand touchpoints.
• Ability to work and collaborate across organizations at all levels to resolve cross-functional issues.
• Detail-oriented with strong analytical skills.
• A tech-forward approach with a continuous improvement mindset, comfortable adapting to regular system upgrades and evolving digital environments.
• Relevant collections experience with having worked on ERPs like Oracle/SAP preferred.
• Comfortable with MS-Office applications.
• Fair speaking and writing knowledge of English, along with proficiency in local language.

Education

• Bachelor’s degree in accounting/finance preferred.
• Min 5 -7 years of related work experience required.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.