Customer Experience Consultant

Customer Experience Consultant -Campus

Introduction

We design, implement, and optimize Cisco technology to solve real-world business problems. We translate complex requirements into technical architectures that drive results. By aligning our work with customer goals, we ensure that every deployment delivers measurable impact and long-term value! We are committed to making technology work for the business.

Who You'll Work With

We partner with customers, sales teams, and engineering groups to deliver comprehensive solutions. We work alongside internal and external partners to deploy Cisco services, maintaining direct relationships with technical staff and management to keep projects on track. We bridge the gap between technical execution and business strategy to ensure our clients succeed.

What You'll Do

We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility. Beyond technical implementation, we share knowledge, mentor team members, and provide consulting recommendations to help clients navigate their own technology transitions. We act as a primary point of contact for technical resolution, ensuring that complex problems are addressed quickly and effectively! We also standardize our methods to improve future delivery across the practice.

Minimum Qualifications

• Bachelor’s degree in computer science or equivalent with 5-8 years of relevant work experience.
• Bilingual Fluency Canadian French + English

Preferred Qualifications

• Technical Expertise: Deep knowledge of routing protocols (OSPF, BGP), Cisco hardware (Catalyst, ISR/ASR), and network virtualization.
• Automation: Proficiency in Python, Ansible, and REST APIs to streamline network operations.
• Modern Networking: Experience with SD-Access, security integration, and model-driven telemetry.
• Consulting: Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships.

Conseiller en expérience client - Campus

Introduction

Nous concevons, mettons en œuvre et optimisons les technologies Cisco pour résoudre des enjeux commerciaux bien réels. Nous transformons des exigences complexes en architectures techniques capables de produire des résultats concrets. En harmonisant notre travail avec les objectifs des clients, nous veillons à ce que chaque déploiement génère des retombées mesurables et une valeur durable. Nous mettons la technologie au service des objectifs de l’entreprise.

Vos collègues

Nous collaborons avec les clients, les équipes des ventes et les équipes d’ingénierie afin d’offrir des solutions complètes. Nous travaillons avec des partenaires internes et externes au déploiement des services Cisco. Nous entretenons aussi des liens directs avec les équipes techniques et la direction afin d’assurer le bon déroulement des projets. Nous faisons le pont entre l’exécution technique et la stratégie commerciale afin de favoriser la réussite de nos clients.

Vos fonctions

Nous relevons les défis techniques et pilotons les projets de prestation du début à la fin. Nous élaborons des plans de conception, rédigeons des scripts d’automatisation et créons des simulations pour vérifier la compatibilité des systèmes. Au-delà de la mise en œuvre technique, nous transmettons nos connaissances, encadrons les membres de l’équipe et formulons des recommandations pour aider les clients à mener à bien leurs transitions technologiques. Nous sommes le principal point de contact pour la résolution des problèmes techniques et veillons à ce que les enjeux complexes soient réglés rapidement et efficacement. Nous normalisons également nos méthodes afin d’améliorer les futures prestations dans l’ensemble de notre domaine de pratique.

Qualifications minimales

• Baccalauréat en informatique ou dans un domaine équivalent, ainsi que de cinq à huit ans d’expérience professionnelle pertinente.
• Maîtrise bilingue : français canadien et anglais.

Qualifications recherchées

• Expertise technique : connaissance approfondie des protocoles de routage OSPF et BGP, du matériel Cisco, notamment Catalyst et ISR/ASR, ainsi que de la virtualisation du réseau.
• Automatisation : maîtrise de Python, d’Ansible et des API REST afin de simplifier les opérations réseau.
• Mise en réseau moderne : expérience de SD-Access, de l’intégration de la sécurité et de la télémétrie basée sur des modèles.
• Conseil : solides aptitudes en communication et capacité éprouvée à gérer des situations ambiguës et à bâtir des relations durables avec les clients.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.