Customer Service Advisor

Position: Customer Service Advisor, Industrial Chemicals Division

Location: Vaudreuil-Dorion, QC

Workplace flexibility: Hybrid position – We require a minimum of 2 days / week in office.

Status: Full-time, Permanent

Bring your energy. Build trusted relationships. Help shape the customer experience.

We are looking for an enthusiastic and driven Customer Service Advisor to join our Industrial Chemicals Division, supporting a fast-paced and strategically important territory.

This is more than an order-entry role. You will be at the centre of the customer experience, managing orders and customer requirements, coordinating across departments, solving problems, and ensuring customers receive responsive, reliable service.

You will work closely with Account Managers as a trusted customer service partner, sharing customer insights, identifying evolving needs, and supporting the development and execution of a coordinated business strategy. Together, you will help strengthen customer partnerships, improve the overall service experience, and contribute to sustainable growth across the territory.

You will have the autonomy to independently manage your responsibilities, priorities, and customer needs while also contributing to a collaborative CSR team. Our Customer Service Representatives share knowledge, support coverage, and work together as priorities evolve.

At Quadra, we put people first so that together, we can reimagine the possibilities.

Founded over 50 years ago, Quadra is committed to its 650+ employees across North America. We offer an engaging culture, a collaborative and family-oriented environment, and a high degree of autonomy and flexibility. You will be part of a professional, innovative, and committed team within a growing organization proudly certified as a Great Place to Work® and recognized as one of the Best Managed Companies for over 20 years.

Quadra Group is one of North America’s leading distributors of chemicals and ingredients, with facilities across Canada and select locations in the United States. We are a rapidly growing company with a long-term commitment to our employees. If you are driven by operational excellence and continuous improvement, you belong at Quadra.

What would be your main responsibilities as a Customer Service Advisor ? :

Accurately process and manage customer orders in JD Edwards, maintaining data integrity throughout the order lifecycle.

Review and validate purchase orders, customer requirements, agreements, and account information.

Monitor orders from entry through fulfillment and proactively communicate clear, timely updates.

Respond to customer inquiries with ownership, professionalism, and a strong sense of urgency.

Coordinate with Sales, Procurement, Logistics, and Operations to align customer expectations with operational capabilities.

Use Salesforce to document and manage customer interactions, activities, and account information.

Maintain accurate customer and account records and review reports to identify trends and improvement opportunities.

Monitor, manage, and report on key performance indicators (KPIs), using results to identify trends, support continuous improvement, and help maintain service standards across the territory.

Proactively investigate issues, recommend solutions, and follow through to resolution.

Manage multiple customers, orders, systems, deadlines, and competing priorities throughout the day.

Support fellow CSRs by sharing information, contributing to coverage, and helping deliver a consistent customer experience.

What will help you succeed: 

Minimum 5 years of relevant customer service experience in distribution, logistics, manufacturing, or a related environment.

A DEC in administration, business, or a related field is considered an asset.

Experience in distribution, chemicals, ingredients, manufacturing, or a related industry

Ability to work independently, demonstrate initiative, and take ownership from start to finish.

A collaborative team mindset and a genuine willingness to support fellow CSRs.

A positive, professional, enthusiastic, and solution-oriented approach.

Strong organization, attention to detail, analytical thinking, and problem-solving skills.

Confidence managing multiple priorities and making sound decisions in a fast-paced environment.

Strong customer communication skills by phone and email.

Strong work ethic and drive to succeed, with essential traits such as compassion, integrity, and honesty

Strong written and verbal communication skills in French and English.

Comfortable with technology? Even Better.

This is a multi-system environment. You must be comfortable moving between business systems and communication platforms while maintaining accuracy, organization, and timely follow-up.

JD Edwards

Salesforce

Microsoft Outlook

Microsoft Teams

Microsoft Office applications

Why Quadra?

For 50 years, Quadra has been building something special. As we celebrate this milestone, we continue looking forward by investing in our people, strengthening customer relationships, and creating opportunities for our teams to grow.

At Quadra, people come first. You will join an established, private, family-owned organization with a culture that values collaboration, autonomy, flexibility, innovation, and having fun along the way.

Permanent, full-time position: Join us for a stable, long-term career

Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses

Tailored training: We provide personalized training to support you and your growth

Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare

Generous Time Off: Flexible personal days, sick days and vacation to recharge

Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders

Pension plan with match: Plan your future with our matched pension plan program

Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values

Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!

Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!

Career Growth: Unlock opportunities for development in a fast-paced growing company

Fun Social Activities: Get involved in company events, Volunteering programs, etc.

Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)

And Much More !

If you are self-motivated enough to work independently, collaborative enough to be a great teammate, and enthusiastic about creating an exceptional customer experience, we would love to hear from you.

Compensation Information: The annual base pay range for this position is reasonably expected to be $52,300.00 to $78,515.00. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.

Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.

At Chez Quadra, nous nous engageons à vous proposer une rémunération compétitive et motivante qui tient compte de votre expertise et favorise votre épanouissement professionnel.

Conformément à la Charte de la langue française (Loi 101), la maîtrise du français est requise pour ce poste. Étant donné la nature des responsabilités et les interactions fréquentes avec des partenaires et équipes situés ailleurs au Canada et à l’international, la connaissance de l’anglais au niveau avancé est nécessaire.

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