Software Engineer

Meet the Team

The GTM IT Team builds and operates the systems behind Cisco's end-to-end customer lifecycle. We own Salesforce DevOps administration and release management, governance, AI automation, and security at scale.

Cisco is transforming its platforms toward AI-native development. You'll join the Engineering Excellence team and drive delivery across CRM. You'll collaborate daily with Salesforce, Copado, GitHub, and security teams to maintain code quality and third-party software compliance - while pushing the boundaries of what AI automation can do for platform governance.

Your Impact

We're hiring an engineer who can combine deep Salesforce DevOps expertise with modern AI practices to accelerate how we build, test, and deploy.

• Coordinate Salesforce release activities and end-to-end deployment planning with multi-functional teams.
• Support release activities and ensure change management process is adhered to.
• Partner with architects and engineering teams to solve deployment and release problems using Salesforce Platform, Github, Copado and similar tools, autonomous agents, LLM/SLMs, and modern application architectures.
• Own and optimize Copado CI/CD pipelines end-to-end - including static analysis (SonarQube, Qwiet, PMD), automated testing, and environment management across dev, staging, and production.
• Implement deployment standards: redundant pipelines, rollback strategies, and governance controls aligned to org-wide security and compliance requirements.
• Define and document requirements, manage progress on Jira, and identify risks or gaps with proposed solutions while owning configuration changes and communication for CICD initiatives.
• Build AI-driven DevOps solutions: co-pilots, autonomous agents, intelligent workflows, and generative AI experiences.
• Collaborate with engineers for delivering complex implementations, improving code quality, and troubleshooting defects of CICD features.
• Embed engineering excellence practices - code review, continuous integration, automated testing, monitoring, and AI-assisted automations - into every release cycle.
• Build and operate agentic solutions (Claude, custom MCP servers) that automate release notes, deployment impact analysis, regression triage, and compliance reporting.
• Ensure compliance with security, data governance, and regulatory requirements across the Salesforce ecosystem.
• Collaborate across the organization, build connections and relationships and develop ownership in our Salesforce CICD.

Minimum Qualifications :

• 5+ years of DevOps experience in Copado or similar CI/CD tools for pipeline configuration, Git branching/merging strategies, and release management including metadata and data migrations.

• 5+ years of hands-on experience administering and delivering requirements of complex solutions on the Salesforce platform including Custom Objects, Workflow Rules, Custom Fields, Validation Rules, VisualForce, and Lightning.

• Familiarity with static code analysis with SonarQube, PMD, or equivalent tools.

• Experience using Salesforce data tools: Data Loader, Workbench, Demand Tools.

• Experience creating and delivering appropriate documentation, training and communication around feature(s) and process changes.

Preferred Qualifications :

Salesforce certifications: Platform Administrator, Platform Administrator II, Platform Developer II, Agentforce Specialist.

• Copado certifications: Fundamentals I & II
• Ability to engage in detailed discussions with business stakeholders to explain technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.

• Comfort navigating ambiguity and solving complex cross-functional problems.

• Attention to detail with a proactive mindset and the ability to work as part of a broader team.

• You have the desire to learn and apply new technologies.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.