Application Support Analyst

The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities:

• Provide timely and effective L1/L2 technical support for the Commodities trading platform, including the Openlink application and its ecosystem.

• Drive the investigation, diagnosis, and resolution of highly complex application and system issues, ensuring minimal disruption to business operations.

• Systems will include market data, static data, trade lifecycle (Openlink) and risk management platforms.

• Monitor system health and performance, proactively identifying and addressing potential issues before they impact users.

• Support global critical front office risk batches and end-of-day batch processing.

• Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.

• Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.

• Participate in a rotational on-call schedule to support weekend and bank holiday coverage.

• Develop and maintain comprehensive support documentation, including knowledgebase articles and runbooks.

• Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests.

• Identify opportunities for process improvements and automation to enhance system stability and support efficiency

Qualifications:

• 2+ years of relevant experience

• Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server.

• Scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.

• Ability to perform effectively in a high-pressure, fast-paced trading environment.

• Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar, not mandatory.

• Familiarity with the ITIL framework and best practices for incident, problem, and change management, not mandatory.

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.