Business Analyst

The Citi Solution Center (CSC) Site Business Associate supports the CSC Site Business lead in coordinating all site-related activities and events. This role will report into the CSC Network Cluster Lead and will provide support to the site head and collaborate with site businesses and site leadership teams. This role also shares best practices with other global CSC sites and implements programs in CSC Budapest. This includes supporting ad-hoc projects, town halls, employee engagement programs, presentations, reporting, communications, and site culture initiatives.

Key Internal Responsibilities

• Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
• Collaborate with the site head to define and implement site initiatives to improve employee engagement
• Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities
• Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner
• Work with community partners and universities to provide support and help organize Citi events
• Present key metrics and insights to senior site leaders, lead /facilitate employee advisory groups
• Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
• Ensure all businesses and functions have consistent practices and policies related to employee engagement and talent management
• Partner with HR to implement and coordinate Talent programs within the CSC
• Collaborate with business heads to host and organize executive leader visits to the CSC
• Act as the CSC on-site liaison for engagement networks
• Manage and organize CSC events, including quarterly employee recognition and engagement events (i.e., GCD, CSC Fest Global Network Employee Appreciation)
• Lead and coordinate VOE strategy initiatives
• Monitor relevant site metrics and launch programs to reduce attrition
• Work with site SLT to address employee pain points
• Support site communications strategy for internal/external stakeholders and maintain site communications (i.e., newsletters, digital assets, site hub, LinkedIn)
• Support regular employee information sessions including country-wide Town Halls
• Create and maintain site distribution lists

Knowledge/Experience:

• Education: Bachelor's degree in Accounting/ Finance/ Business Administration/ Project Management, or equivalent experience.
• Experience: Project management and financial services background preferred; 7-10 years of proven experience in operations management, project management, talent management, and/or development (shared services experience a plus)
• Skills: Proficiency in MS Office Suite (Access, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred

Competencies:

• Strong experience managing business operations, events, and/or programs
• Experience in community relations and partnering with key external stakeholders
• Highly developed communication, interpersonal, influencing, and organizational skills
• Ability to work in a fast-paced environment and adapt to changing deadlines and schedules

What we can offer you:

This role will offer you the opportunity to build a solid understanding of financial services operations and deepen your knowledge about effective regulatory requirements. Since the regulatory landscape is continuously changing it will support your development that can drive your career.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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