Client Relationship Manager
Citi Global Wealth Management SAM is a wealth management company established in Monaco since 2008, focusing on Family Offices and the UHNW individuals resident in Monaco. We provide investment advisory services to these clients with a full range of global investment products and tailored financial solutions, through our Citi Private Bank network.
Citi Private Bank is represented by more than 1,000 private bankers, investment professionals and product specialists across a network of 90 offices in 33 countries and over 128 currencies worldwide, making it the most global private bank.
The Clients Relationship Manager's role is to develop and deliver investment services to Ultra High Net Worth (UHNW) client's within the Monaco market place. UHNW is defined as clients with USD 25+ million Net Worth or USD 10+ million AUM or USD 100,000+ Client Net Revenue.
Job Purpose/Responsibilities:
Build Client Relationships:
- Demonstrates an in-depth understanding of clients' businesses and sources of wealth generation
- Anticipates events in a client's life and business which have significant financial implications
- Serves as a trusted advisor to clients who frequently seek strategic advice regarding financial matters
- Builds relationships with client families that cross generations to establish long-term connections to the firm
- Effectively manages client expectations regarding what can and cannot be executed on their behalf
Develop Client Solutions:
- Maintains a comprehensive understanding of client goals and risk tolerance to ensure that financial strategies are appropriate
- Uncovers needs that are not articulated or clearly expressed by the client
- Brings together the appropriate product experts to develop long-term solutions that strengthen client relationships with the firm
- Helps clients achieve broad financial and investment goals related to the creation, management, and transfer of wealth
- Develops tailored solutions that address clients' unique investment, risk management, and financing/liquidity needs
Execute and Drive Results:
- Sets challenging goals, regularly monitoring progress and making adjustments to achieve objectives
- Plans and prioritize daily, weekly, and monthly activities to maximize revenue growth and client satisfaction
- Transfers or eliminate non-productive accounts in order to focus on clients who fit within the business strategy
- Establishes a referral network and gains introductions to potential clients which generate new sales
- Closes the deal, making concessions that are appropriate and in line with the fundamental interests of the firm
Teamwork:
- Helps team members to acquire the experience necessary to establish credibility with clients and intermediaries
- Demonstrates strong commitment to team success and place team goals above personal achievement
- Encourages team members to work together to deepen client relationships and exceed sales goals
- Aligns complementary experiences and skill sets of team members to maximize client effectiveness
Build and Maintain Relationships with Business Partners, Colleagues and Staff:
- Develops strong relationships and partners with support functions across the firm to maintain control, find solutions and resolve issues
- Follows standard procedures and advocates appropriate exceptions to standard practices when the bigger picture needs to be considered, and seeks or grants approvals as appropriate
- Ensures compliance on regulatory requirements and minimizes any potential liability for Citigroup
- Ensures strong controls and effective operational and administrative services
- Sets an example of behaviour to all staff
Navigate the Citigroup Organization:
- Partners with colleagues across the Citigroup network to leverage capabilities and share expertise
- Advocates for the client, negotiating on their behalf with members of the firm and Citigroup
- Ensures clients are presented with seamless execution of internal processes and Citigroup services
- Prioritizes issues that need to be escalated, getting the appropriate people involved to expedite resolution
Promote Integrity and Trust:
- Understands and communicates the risk involved with various investment strategies
- Establishes credibility and trust with all colleagues, maintaining the highest standards of personal and professional integrity
- Perseveres in delivering what is promised, even when obstacles arise
- Flags and reports illegal or improper transactions, complying with all regulatory policies and control procedures regarding client acceptability
Technical Learning and Self Development:
- Understands the broad array of products and services under the Citigroup umbrella
- Applies an in-depth level of knowledge in several key investment and financing products
- Develops expertise to identify business opportunities and address the unique needs of specific client segments
- Keeps abreast of financial industry developments and current global market conditions
- Presents and communicates complex financial concepts and investment strategies with the highest degree of professionalism
- Seeks continuous improvement, admitting mistakes and changing behaviour based on feedback from clients and colleagues
Knowledge/Experience:
- Extensive and proven experience in UHNW Private Banking or the institutional/corporate banking market, specifically covering the Monaco UHNW market
- Extensive experience in working with and/or leading client teams and transactions
- Demonstrated track record in relationship acquisition
- Proven success in building a new business, prospecting for new clients and business, identifying new business opportunities and closing transactions
- Extensive experience in integrating and balancing diverse priorities
- Extensive experience in selling new products, based on client needs
- Experience in working on teams and influencing diverse resources and stakeholders
Skills:
- Fluent English and French or Italian would be desirable
- Excellent relationship building skills
- Able to work as part of a team
- Strong communication skills
- Influencing Skills / Persuasiveness
- Thrives in a business development environment
- Strong IT skills including Excel and Word
- Creative and innovative
- Able to multi-task and prioritise
- Strong awareness of risk and compliance
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Job Family Group:
Private Client Coverage------------------------------------------------------
Job Family:
Private Banker------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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