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Salary
$23k – $53k per year (Estimated)
Location
In office (Mexico City)
Employment
Full-Time
Overview
Company
Impact
Profile match
Citi is a leading global financial services company headquartered in New York City, offering a broad range of banking, investment, and wealth management services to consumers, corporations, and institutions. As one of the world's largest banking institutions, it operates across more than 160 countries and jurisdictions, serving as a critical facilitator of global commerce. Through its primary consumer division, Citibank, alongside its institutional businesses, the company provides everyday banking, credit cards, capital markets solutions, and cross-border payment infrastructure worldwide.

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Update help content used by Knowledge Hub end users to service client inquires, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
  • Ensure consistent application of team process controls
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

Analizar, interpretar y transformar datos relacionados con los procesos de AML y Sanciones para generar información estratégica que permita la toma de decisiones basadas en datos, la identificación de riesgos operativos y la optimización continua de los procesos mediante análisis estadísticos, métricas de desempeño y herramientas analíticas. La posición combina capacidades de análisis de información, monitoreo de indicadores, gestión de riesgos y fortalecimiento de controles para impulsar la eficiencia operativa y la mejora continua.

  • Analizar, interpretar y transformar grandes volúmenes de datos relacionados con los procesos de AML (Anti-Money Laundering) y Sanciones para generar información que facilite la toma de decisiones operativas y estratégicas.
  • Monitorear y analizar tendencias, comportamientos y variaciones en métricas operativas, identificando oportunidades de mejora y riesgos potenciales.
  • Generar análisis estadísticos y modelos de información que permitan evaluar la eficiencia, productividad y calidad de los procesos de investigación y dictaminación de AML/Sanciones.
  • Realizar actividades de control enfocadas en la identificación, seguimiento y mitigación de riesgos operativos asociados a los procesos del área.
  • Detectar oportunamente desviaciones, anomalías o patrones inusuales mediante el análisis de datos y proponer acciones correctivas o preventivas. Validar la consistencia, integridad y calidad de los datos utilizados en los análisis y reportes del área.
  • Analisis e interpetracion del comportamiento de metricas
  • Actividades de Control y Detencion de riesgos.
  • Generacion e interpretacion de estadisticas
  • Participar en iniciativas de mejora continua, automatización de procesos y optimización de controles mediante el uso de herramientas analíticas y de visualización de datos.

Requisitos

  • Análisis e interpretación de datos.
  • Estadística descriptiva e inferencial.
  • Gestión de riesgos y controles.
  • Excel avanzado.
  • SQL, Acces (Deseable).
  • Automatización y optimización de procesos.
  • Gestión de indicadores y métricas.
  • Data Quality y Gobierno de Datos.
  • AML, Sanciones y Cumplimiento Regulatorio.
  • Escolaridad: Carreras económico-administrativas TITULADO. (Necesario)
  • Experiencia en validación de controles, análisis de investigación de lavado de dinero AML/ Sanciones
  • Análisis estadístico, identificación de tendencias y patrones de acuerdo con la informacion obtenida de bases de datos. (preferente 1 año en adelante).
  • Conocimiento en políticas y regulación de productos bancarios.
  • Facilidad para desarrollo de narrativas, conclusiones de investigación.
  • Conocimiento en depósitos, instrumentos monetarios.
  • Necesario manejo de Excel intermedio (bases de datos, formulas).
  • Habilidades analíticas, facilidad para toma de decisiones y para resolución de problemas siempre apegado a normas y políticas de la empresa.

Ubicacion Tecno Parque Azcapotzalco 100% Presencial

Horarios L-V 9 am a 6 pm, disponibilidad de horario, ocasionalmente

REQUISITOS

  • Escolaridad: Carreras económico-administrativas TITULADO. (Necesario)
  • Experiencia en validación de controles, análisis de investigación de lavado de dinero, análisis estadístico, identificación de tendencias y patrones de acuerdo con la informacion obtenida de bases de datos. (preferente 1 año en adelante).
  • Conocimiento en políticas y regulación de productos bancarios.
  • Facilidad para desarrollo de narrativas, conclusiones de investigación.
  • Conocimiento en depósitos, instrumentos monetarios.
  • Necesario manejo de Excel intermedio(bases de datos, formulas).
  • Habilidades analíticas, facilidad para toma de decisiones y para resolución de problemas siempre apegado a normas y políticas de la empresa.

NOTA: Preferente radicar en CIUDAD DE MÉXICO, ya que la vacante estará en dicha ubicación.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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