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Support Analyst, End User Services, IT

CITIC CLSA • English • Investment Banking & M&A Advisory • Online Brokerage & Trading Platforms • Bachelor's Degree • 5 months ago
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Salary
≈ $31k – $77k per year (Estimated)
Location
In office (Hong Kong)
Seniority
Middle · 3+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on May 19, 2026. CITIC CLSA scores C on the Alion truth index.

Overview
Company
Impact
Profile match

CITIC CLSA

CITIC CLSA is a capital markets and investment group headquartered in Hong Kong, providing equity research, brokerage and sales trading, investment banking, asset management, fund services and wealth management across Asia Pacific. Established in Hong Kong in 1986 and now part of China's CITIC Securities, it has offices across Asia, Australia, Europe and the Americas and runs annual investors' forums for institutional clients. Its openings, mostly in Hong Kong, Pune and Singapore, cover research analysts, compliance officers, investment bankers, operations and settlement staff, finance managers and IT support and project roles.
clsa.com • HQ: Hong Kong • Financial Data & Market Intelligence • Investment Banking & M&A Advisory • Online Brokerage & Trading Platforms • 1001-5000 employees • Est. 1986
Tech stack of CITIC CLSA

Position Description

The IT End User Services Team isseeking a Desktop Support Analyst with focus on VIP user support to provide comprehensive support and solutions to the end users, ensuring smooth operation of desktop systems, software, and hardware. The ideal candidate will possess strong technical skills, troubleshooting expertise, and a customer-oriented approach.

Key Areas of Responsibilities

  • Act as the primary point of contact for VIP users, delivering high-level technical support with a personalized touch

  • Provide expedited response and resolution to technical issues faced by VIP users, ensuring minimal disruption to their workflow

  • Install, configure, and troubleshoot desktop systems, peripherals, and applications

  • Responsible for video conferencing management and offsite presentation support

  • Collaborate with IT Help Desk and other IT teams to escalate and resolve complex technical issues

  • Assist in maintaining IT inventory and asset management records

  • Ensure compliance with IT security policies and procedures

  • Stay updated on technological advancements and recommend improvements to enhance end-user experience

Requirements

  • Bachelor's degree in IT or related field (or equivalent experience)

  • Around 3 years experience in desktop support roles, preferably in the financial services or investment banking sector

  • Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts

  • Excellent troubleshooting skills and ability to identify and resolve technical issues

  • Knowledge on ITIL service desk related processes

  • Exceptional customer service and communication skills

  • Fluent in Mandarin, Cantonese and English for effective communication with bilingual users

  • Ability to work independently and as part of a team in a fast-paced environment

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