Energy Adviser or Trainee

Salary: £25,844 - £28,261 FTE

(dependent on experience)

Fixed Term 12 Months Contract with the possibility of extension dependent on funding

Location: Hybrid - Home based with the requirement to travel to community locations in Greater

Manchester to deliver advice, and to attend the office in Manchester City Centre on a regular basis

Hours: Full or part / time

Job share will be considered.

Closing date: 10am 23/11/26

Interview date: 02/12/26

Please see thejob pack here

We are now looking for Energy Advisers to join our existing team.

The successful applicant will be an efficient and flexible team member who has:

• Experience or knowledge of energy efficiency and fuel poverty programmes
• Experience delivering energy advice or advice work in general
• Demonstrable experience of writing and maintaining case records that confirm to a quality standard
• The ability to research, analyse and interpret complex information and produce and present clear verbal and written reports
• Excellent communication & teamwork skills

A City and Guilds Level 2 or 3 qualification in Energy Advice would be advantageous to your application.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Person Specification

• Some experience of working in a client facing environment
• Some experience of giving energy, benefit or debt advice and able to provide advice using different channels such as face to face, over the phone and via email
• Some understanding of funder requirements and working to targets
• Ability to prioritise own workload and that of the team
• Excellent written and communication skills
• Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.
• City and Guilds Level 2 or 3 qualification in Energy Advice (desirable)
• Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.
• An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.
• A commitment to continually developing yourself professionally, and support the wider team’s development as well.
• A willingness and ability to work unsocial hours on rare occasion (including weekends), with travel across the North West and other parts of the country.
• Proven ability to keep up to date with technology and take individual responsibility for learning new technologies.

Role Profile

• Delivering energy advice to those at risk of or in fuel poverty
• Undertaking assessments and offering practical energy saving tips and measures to clients
• Assessing clients and maximising income through benefit calculations as well as through energy schemes and grants
• Advocate and liaise with energy and water suppliers on behalf of clients
• Record and maintain case records that conform to set quality standards
• Deliver general promotion of the project including attending meetings, community events or workshops
• Deliver light touch energy efficiency training to partner organisations
• Actively promote the positive image of Citizens Advice SORT Group

Performance targets and quality standards

• Keep up to date with changes to the energy industry and support the Manager to ensure all reporting requirements requested by funders or related external partners are met
• Work to agreed goals and targets and actively manage ongoing client caseload
• Assist in the monitoring and collation of research & campaign issues and client success stories
• Encourage good teamwork and lines of communication between all members of staff/volunteers

Professional and personal development

• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation by: attending training opportunities, reading monthly subscriptions, relevant publications and Citizens Advice Updates
• Ensure all mandatory training is completed on time using the Development time allowed.
• Identify and implement plans for own training and development needs.
• Maintain personal training and development record.
• Work with your line manager to develop an annual learning and development plan which meets your development needs and the needs of the organisation.
• Take an active role by contributing to regular meetings, taking a lead on your own development.

Benefits

• Flexible working opportunities
• 30 days annual leave + bank holidays, pro rata (plus additional days for length of service)
• 3% employer pension contribution
• Employee assistance scheme
• Perks and savings scheme
• Mental health and wider wellbeing initiatives
• Learning, development and growth opportunities