QA Testing Manager

About TRS

Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $120 billion, TRS serves over 215,000 members, providing them with retirement, disability, and death benefit services. At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members.

Position Summary

The QA Testing Manager provides strategic and hands-on leadership across the testing lifecycle including Quality Assurance (QA), System Integration Testing (SIT), User Acceptance Testing (UAT), and Business User Acceptance Testing (BUAT) across multiple concurrent UPS legacy initiatives and Modernization Program phases. This role ensures TRS systems are reliable, secure, compliant, and production-ready, supporting complex, time-sensitive projects that are critical to organizational operations.

The QA Testing Manager oversees test planning, execution, defect management, test environments, and documentation, serving as the primary link between technical teams and business stakeholders. This role also champions best practices in business continuity, security testing, and test automation to drive efficiency, consistency, and high-quality outcomes.

Key Responsibilities:

- Partner with business stakeholders to define test requirements, scripts, and acceptance activities before, during, and after testing lifecycles.

- Resolve testing-related disputes and obtain stakeholder concurrence on testing strategies and deliverables.

- Ensure consistent applications of QA, SIT, UAT, BUAT methodologies across all projects.

- Establish and maintain the quality standards for test planning, environment setup, execution, tracking, and production promotion.

- Manage daily testing operations including progress tracking, reporting, issue escalation, and hands-on support.

- Provide clear communications to TRS leadership on testing progress, risks, and outcomes.

- Lead resource management and quality control including staffing, workload planning, hiring, interviewing, hiring, performance reviews, coaching, and mentoring

- Oversee release management and quality control to ensure applications meet business requirements and are defect-free prior to deployment.

- Ensure successful UAT certification for UPS legacy projects, enhancements, issue remediation, and modernization phases.

- Advance automation, performance, and security testing practices in collaboration with peer leaders.

IT PROJECT SPECIALIST - 95710

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.