Account Manager

About CitySwift

As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.

CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.

At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth!

Role Overview:

As an Account Manager at CitySwift, you will manage the full commercial relationship with a portfolio of enterprise transport authorities and operators, taking ownership of the sales cycle from pipeline generation through to contract award, expansion and renewal.

You will combine deep industry knowledge with strong stakeholder management to position CitySwift as a trusted strategic partner to transport authorities, local government organisations and transport operators. Success in this role requires the ability to navigate complex public sector environments, engage with multiple decision-makers and align commercial opportunities with broader transport policy, operational and passenger outcomes.

This is a role for a commercially driven, highly credible individual who can confidently engage technical, operational and executive stakeholders, while building long-term partnerships with some of the UK's largest and most influential transport organisations.

Key Responsibilities:

• Manage the end-to-end sales cycle from pipeline generation to contract award, expansion and renewal, maintaining accurate forecasting and activity tracking in CRM
• Develop and execute account strategies for enterprise transport authorities, local authorities, combined authorities and transport operators across the UK and Ireland
• Build relationships with a broad range of stakeholders, including transport planners, operations teams, procurement teams, senior leadership and executive decision-makers
• Navigate public sector procurement processes, frameworks and governance structures to drive successful commercial outcomes
• Build a deep understanding of the public transport sector, CitySwift's suite of solutions and key market trends impacting transport authorities and operators
• Create and nurture long-term partnerships with executive and operational stakeholders, influencing through thought leadership, industry best practice and product expertise
• Represent CitySwift at industry events, conferences and transport authority forums, strengthening our market presence and industry relationships
• Support CitySwift's broader commercial development by sharing market intelligence and customer feedback with Product, Engineering and Customer Success teams

Qualifications, skills & experience:

• 3+ years of experience in enterprise B2B SaaS sales, with experience selling complex transport solutions to public sector organisations, transport authorities or other enterprise customers
• Demonstrated experience engaging and influencing stakeholders across local government, transport authorities or similarly complex organisations
• Strong understanding of public sector procurement processes, frameworks and governance structures within the UK market
• Comfortable leading detailed technical, operational and commercial conversations, with excellent written and verbal communication skills
• Proven ability to build relationships with senior decision-makers, including Directors, Heads of Service and C-suite stakeholders
• High agency and accountability, with the ability to manage multiple complex opportunities simultaneously and deliver against revenue targets
• Highly organised and disciplined in CRM management, account planning and forecasting

We value, recognise and reward our people:

• Competitive market salary
• Health and Life Insurance and matched pension schemes
• 25 days annual leave, with additional company days off throughout the year
• Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme
• Paid Sick, Maternity and Paternity benefits
• Employee Assistance Programme (EAP), mental health and wellbeing supports
• Employee referral program with opportunity to earn up to 4,000 per referral
• Annual Service recognition benefits (Additional Annual leave and pension contributions)