IT Manager

We're fast learners,

hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to

unlock the potential of our digital world so that organisations everywhere can

innovate and thrive securely.

We aim to achieve

this goal by bringing together the world’s most talented people and the most

powerful technologies, combining them to address our customers' challenges and to

build something stronger together.

If you share our

vision, join us!

Right now, we are

looking for a IT Manager to integrate our internal team, based

in Figueira da Foz.

Your responsibilities

include:

Requirements Gathering and Translation

• Gather, validate, and prioritize technical requirements with the client’s

  stakeholders;

• Translate functional and business requirements into technical

  specifications that are understandable to the Systems teams (virtualization,

  storage, backup, databases) and the Networking teams (firewall rules, network

  architecture, connectivity between data centers);

• Assess the preliminary technical feasibility of requests before forwarding

  them, identifying dependencies across domains;

Liaison and

Monitoring

• Serve as a liaison between the client and the TAMs, presenting requirements

  in a structured manner, including context, impact, urgency, and success

  criteria;

• Monitor the execution of requests with the TAMs, ensuring compliance with

  deadlines and contractual SLAs;

• Monitor the execution of projects outside the scope of service, ensuring

  that needs are met and communication flows between project teams, the client,

  and the service team;

• Participate in periodic follow-up meetings with the client and report

  internally on the status of projects and relevant incidents;

Expectation, Risk, and Knowledge Management

• Manage client expectations regarding deadlines, technical limitations, and

  trade-offs (impact on production, maintenance windows, and downtime);

• Identify opportunities for optimization or risks (licensing compliance,

  infrastructure capacity, obsolescence) and propose proactive measures to the

  technical teams;

• Document technical decisions, the agreed-upon architecture, and relevant

  changes for continuity and future reference;

• Escalate internally any issues requiring management decisions (budget,

  resources, contractual scope changes).

You must have:

• Proven experience of 5 or more years in the management, design, and

  implementation of infrastructure and networks;

• Proficiency in network protocols and technologies: BGP, VLANs,

  SD-WAN, VPNs, and firewalls;

• Experience in LAN, WAN, and WLAN environments, as well as in the

  design and management of Wi-Fi networks;

• Experience overseeing implementation projects for infrastructure,

  systems, networks, and security;

• Ability to read and interpret technical documentation and incident

  reports produced by TAM teams;

• Strong communication skills and fluency in technical discourse,

  with a proven ability to communicate with both technical and business

  stakeholders;

• English: B2/C1;
• Driver’s license and willingness to travel;

We value:

• Fortinet technologies and related certifications (NSE);

  alternatively, Cisco (CCNP) or equivalent;

• Functional knowledge-not necessarily from day-to-day practice-of

  virtualization (VMware vSphere/vCenter), Citrix CVAD, backup (Veeam), storage

  (Dell PowerStore and Data Domain), and AD DS services;

• Familiarity with monitoring processes (Zabbix or equivalent) and

  interpreting infrastructure health metrics;

• Previous experience in a managed service provider (MSP) or

  outsourcing context;

• Experience with OT or industrial environments;
• Autonomy and the ability to organize scattered information;
• Assertiveness in managing expectations, including the ability to

  provide a technical justification for a “no” or a “not within these deadlines”

  when dealing with the client;

• Attention to detail in documentation and a focus on knowledge

  retention;

• Focus on building long-term relationships with clients.

We

offer:

• Regular

  professional development;

• Certification

  paths resources;

• Regular teambuilding programs;
• Friendly workplace.

Workplace: Figueira da Foz (On-site)

Claranet: Make Modern

Happen!