Guest Services Representative, IRC

From fine dining restaurants to residential dining, USC Hospitality serves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our unifying values.

We are seeking aGuest Services Representative to join our rapidly growing team.

The Opportunity:

Customer service is our number one priority, and the Restaurant Guest Services Representative will be responsible for upholding our high standards of excellence as you welcome our guests. You will help to ensure that our energetic, friendly, hardworking, and warm work environment flows throughout the kitchen and dining room. As a Guest Services Representative, you have the opportunity to provide an exceptional experience for every guest that walks in our door and leave them with a lasting impression.

The Accountabilities:

• Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests.

• Maintain the cleanliness of the facilities, equipment, and service wear.

• Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.

• Stock and maintain all supplies, food items, and utensils.

• Provide basic hot and cold food and beverage preparation service.

• Serve food and beverages to customers.

• Assemble and package food and beverage products.

• Interpret and execute directions and requests on Banquet Event Order forms.

• Provide basic audio-visual service and support.

• Open and close facilities as required.

• Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.

• Adhere to department service standards and to all health, safety and university rules and regulations.

• Attend and participate in meetings as required.

• Report to station, ready to work at the time work assignment is scheduled to begin.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Minimum Education: High School degree not required

• Minimum Experience: 0 - 6 months

• Minimum Field of Expertise:

• Demonstrated customer service experience

• Experience working in a fast paced environment

• Ability to communicate effectively in English

• Ability to lift up to 50 lbs.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

What We Prefer:

• Preferred Education: High School or equivalent

• Preferred Experience: One year in high volume fast food restaurant/hotel or other food service operation.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visithttps://employees.usc.edu/benefits-perks.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $27.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Experience: 0 - 6 months

Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced working environment. Ability to effectively communicate in English. Ability to lift up to 50 lbs.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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