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Location
Remote (Mexico)
Seniority
Middle · 3+ years exp
Overview
Company
Impact
Profile match
Cleafy is a technology company that provides a platform for businesses to manage their customer support operations. The company's platform offers a range of features, including: Live chat Email support Knowledge base Reporting and analytics Integrations Cleafy's platform is designed to be user-friendly and efficient, with a focus on providing businesses with the tools they need to provide exceptional customer support. The company is headquartered in San Francisco, California.

Cleafy is a SaaS security company built by fraud hunters, security engineers, data scientists, and software developers with a shared mission: shift left security.

At Cleafy, we consider any digital fraud the last step of an attack. We shift left fraud management, managing the attack before it executes the fraud. We provide an AI-driven security platform that helps banks and financial institutions to detect threats in advance and to mitigate them in real time, anticipating fraud and bridging the gap between cybersecurity and fraud prevention.

Cleafy is expanding internationally, and we’re looking for a Solution Engineer to help drive our mission forward.

As a Solution Engineer, you will act as a trusted advisor to CISOs, Heads of Fraud Management, and Security Leaders at major banks and financial institutions. You will be responsible for understanding customer challenges, and articulating how Cleafy strengthens enterprise cybersecurity defenses, reduces fraud risks, and integrates seamlessly with security infrastructure.

You will:

  • Be part of the Sales team collaborating daily with customer success, product marketing, and product teams.
  • Engage with CISOs to address challenges in perimeter security, external attack mitigation, and real-time fraud management.
  • Collaborate with fraud teams under the CISO, ensuring Cleafy’s cyber-first approach aligns with fraud risk management strategies.
  • Report key market insights and customers’ feedback to the Product and Marketing team.
  • Lead technical discovery calls, solution demonstrations, and Proof-of-Concepts (PoCs), showcasing how Cleafy integrates with enterprise security infrastructure (SIEM, SOAR, IAM/CIAM, WAF, TXM, etc.).
  • Lead Technology Deep Dive meetings with customers, working in tight connection with Product Specialists.
  • Represent Cleafy at key industry events, security roundtables, and expert discussions with CISOs, fraud leaders, and security professionals.
  • Support Cleafy’s value proposition fine-tuning across regions, working tightly with Product and Marketing teams.
  • Contribute to RFI/RFP responses, security assessments, and technical discussions that drive customer confidence.

Requirements

  • 3+ years of experience in pre-sales, sales engineering, customer success, professional services for security vendors, or security consulting focused on enterprise cybersecurity, enterprise security, fraud prevention (with a strong cyber perspective), or digital risk (with a strong security focus).
  • Strong analytical and problem-solving skills.
  • Strong understanding of cyber threats, malware, fraud attack chains, and modern security architectures and solutions.
  • Hands-on experience with enterprise security stacks, including SIEM, SOAR, IAM/CIAM, WAF, ADC, and network security solutions.
  • Ability to articulate security-driven fraud reduction strategies to CISOs, security teams, and fraud teams, including cyber details.
  • Fluency in English and Spanish, Portuguese is a plus.
  • Strong public-speaking presence at cybersecurity conferences, industry panels, and executive roundtables.
  • Technical academic background in cybersecurity, information security, or a related field is a plus.

Working at Cleafy means being part of a group of people who support, respect, and inspire one another, no matter what.

That's why we have been certified by Great Place to Work® (find our page on bit.ly/BestWorkplace-Cleafy).

Cleafy is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cleafy are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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