Application Support Engineer – IT Operations

CleanHarborsInc. (www.cleanharbors.com) isaNYSElistedUSbased$6.5billioncompany.CleanHarborswas founded in 1980 near Boston by Mr. Alan S. McKim.

Everywhereindustrymeetsenvironment,CleanHarborsison-site,providingpremierenvironmental,energyand industrialservices.CleanHarborsemploysadedicatedworkforceof25,000employeesandhasover750service locations acrossthe U.S., Canada and Mexico.Beyond addressingthe environmentalneeds of its more than 300,000customers,theCompanyhasbeenonthefrontlinesofaddressingsomeofthelargestemergency responseeventsinNorthAmericaofthepastseveraldecadesincludingtheBPOilSpillintheGulfofMexico,the anthraxattacksinNewYork,the2015avianfluoutbreakthatdevastatedthepoultryindustry,Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment

Job Title: Application Support Engineer - IT Operations

Experience: 2-4 Years

Location: Hyderabad

• Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)
• Monitor application health, logs, and alerts using monitoring tools
• Analyze issues related to .NET based applications, APIs, database layers and Angular frontends
• Execute basic SQL queries for data validation, troubleshooting, and issue analysis
• Identify whether issues are related to application, database, infrastructure, or network
• Perform log analysis (IIS logs, application logs, event logs)
• Restart services, validate jobs, and perform basic remediation steps
• Coordinate with development, database, and infra teams for issue resolution
• Ensure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow) • Participate in Major Incident Management (MIM) calls and provide updates • Follow SLA adherence and escalation procedures • Support deployment validations and post-release monitoring
• Contribute to knowledge base articles and SOP documentation

Technical Skills Required:

• Basic understanding of .NET framework / .NET Core applications
• Familiarity with C# applications
• Working knowledge of Angular-based web applications
• Hands-on experience with Microsoft SQL Server: o Writing SELECT queries o Basic troubleshooting (locks, slow queries, data validation) o Stored Procedures and performance analysis
• Understanding of REST APIs, HTTP status codes, and web services
• Experience with Log monitoring platforms (e.g., Logic Monitor, Dynatrace, etc.) • Basic knowledge of Windows Server, IIS, Network & sever components and application hosting

Preferred Skills:

• Experience with ITSM tools like ServiceNow and other APM observability tools
• Exposure to incident/problem/Change management processes (ITIL)
• Knowledge of batch jobs, schedulers (e.g., SQL Agent, SSIS jobs)
• Basic scripting (PowerShell or similar)
• Understanding of cloud platforms (Azure) Soft Skills:
• Strong analytical and troubleshooting skills
• Good communication for incident updates and stakeholder coordination
• Ability to work in 24x7 / shift-based operations
• High ownership during critical incidents
• Availability during weekends or holidays based on business needs