Support Engineer - Software

Abacus Technology • Managed Security • Managed IT Services (MSP) • On-call duty • Bachelor's Degree • Python • SQL • PowerShell • Bash • 1 day ago

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Salary

≈ $6.5k – $19k per year (Estimated)

Location

In office (Chennai)

Seniority

Junior · 2+ years exp

Confirmed on the employer's own hiring board on Sep 29, 2026. First seen by Alion on Sep 28, 2026. Abacus Technology scores A on the Alion truth index.

Overview

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Profile match

Abacus Technology

Abacus Technology is a New York-based managed IT and cybersecurity provider serving financial services firms, hedge funds, private equity firms and healthcare organisations. Operating since 2004, it combines IT operations, multi-cloud management, cybersecurity and incident response, and reports more than 1,200 clients, over 100,000 managed users and coverage in 25 countries, with a UK network engineering team serving clients in Europe. It hires service desk analysts, site services technicians, NOC analysts and engineers, systems, network and professional services engineers, software engineers, project managers and finance and client experience staff.

abacustechnology.com • HQ: New York, United States • Managed Security • Managed IT Services (MSP) • Est. 2004

Tech stack of Abacus Technology

Job Description

Job Title:Support Engineer - Software

Overview:

We are seeking a Support Engineer - Software to provide technical support for enterprise software applications. The role will troubleshoot application, database, API, and integration issues while working closely with Engineering, Product, DevOps, and Customer Success teams.

Roles & responsibility:

Provide L2/L3 technical support for enterprise and SaaS applications.
Troubleshoot application, database, API, integration, and system issues.
Analyze logs, reproduce defects, identify root causes, and provide solutions or workarounds.
Manage incidents and service requests according to SLAs.
Escalate complex issues to Engineering with detailed technical analysis.
Collaborate with Development, QA, Product, and DevOps teams on production issues.
Support deployments, upgrades, patches, and release validation.
Maintain troubleshooting guides, knowledge articles, and technical documentation.
Monitor application health and identify recurring issues.
Participate in on-call support as required.

Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
2-5 years of experience in technical support, application support, software engineering, or IT operations.
Experience supporting enterprise or SaaS applications.
Strong understanding of client/server architecture, web applications, REST APIs, and networking fundamentals.
Experience working with SQL databases and writing basic to intermediate SQL queries.
Familiarity with Windows and Linux operating systems.
Experience using ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.
Excellent troubleshooting, analytical, and critical thinking skills.
Strong written and verbal communication skills.
Ability to prioritize multiple issues in a fast-paced environment while maintaining a high level of customer service.
Willingness to work in a 24/7 environment

Preferred skills & experience

Experience with AWS, Azure, or Google Cloud.
Knowledge of Docker, Kubernetes, CI/CD, and DevOps practices.
Experience with monitoring tools such as Splunk, Datadog, Grafana, or New Relic.
Basic scripting knowledge in PowerShell, Bash, or Python.
Familiarity with authentication protocols such as OAuth, SAML, or LDAP.
ITIL Foundation certification is a plus

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JavaScript

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Databases

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