Customer Success Lead

About ClearGrid

ClearGrid is on a mission to revolutionize the debt resolution industry. Were using AI automation and real-time data to completely rethink how debt collection works unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting from scratch with modern tools.

Were a fast-growing startup with ambitious goals and were looking for builders who are hungry to make a real dent in a space with massive untapped potential.

Role Overview

As a Customer Success Lead at ClearGrid youll be an essential strategic partner to our enterprise clients: understanding their business goals streamlining onboarding and optimizing their experience for maximum value with our intelligent data-centric solutions. Youll collaborate across engineering product and customer success leveraging your technical savvy and client relationship skills to drive adoption long-term satisfaction and retention.

Key Responsibilities

• Act as the primary day-to-day contact for enterprise clients expertly managing all technical and operational touchpoints.

• Lead client onboarding solution implementation and troubleshooting; facilitating smooth integration with ClearGrids AI-driven platforms and APIs.

• Understand clients technical requirements mapping them to ClearGrids capabilities to ensure maximum value realization.

• Partner with engineering and product teams to resolve complex integration issues relay feature requests and provide actionable client feedback.

• Develop comprehensive product and integration documentation tailored to internal and client-facing needs.

• Proactively monitor account health usage and performance; identifying opportunities for clients to adopt new solutions and features.

• Help shape customer success strategies improving processes as our fast-growth startup evolves.

• Represent the clients voice internally influencing the product roadmap and contributing to a culture of continuous improvement.

• Occasionally travel to client sites for launches Quarterly Business Reviews (QBRs) or technical workshops as needed.

Key Responsibilities

• 3 years in a customer success or solutions engineering role preferably at SaaS fintech or data-driven startups.

• Fluency in both English and Arabic a must.

• Demonstrated technical proficiency: youre comfortable discussing APIs data structures solution architecture and troubleshooting with client tech teams.

• Exceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.

• Proactive empathetic and highly organizedyou anticipate client needs and act as a committed partner at every stage.

• Comfortable with cloud platforms web APIs and modern analytics tools; experience with AI automation or data security is a plus.

• Strong project management and documentation abilities; you thrive in a high-velocity high-growth environment.

Why Join ClearGrid

Real ownership: Youll play a central role in building products that redefine how collections work in the future

Massive industry impact: This is one of those rare spaces where almost everything is still to be built.

High-growth team: Were scaling fast and the systems tools and processes you help create will shape our foundation.