Principal Implementation Engineer

Solutions Architect

Department: Professional Services

Level: IC - Senior

Location: Bangalore

Type: Full-Time

Reports To: Director

About Cleo

Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving - from order to cash, procure to pay, and everywhere in between.

Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.

Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.

The Opportunity

• Own solution architecture for enterprise EDI and integration projects.
• Translate customer requirements into scalable, secure integration designs.
• Lead technical delivery, mentor teams, and drive best practices.

What You'll Do

• Design scalable EDI, API, and hybrid integration solutions.
• Lead discovery workshops and define technical architecture.
• Build and optimize integrations, mappings, APIs, and business processes.
• Configure communication protocols (AS2, SFTP, VAN, APIs) and security.
• Own technical delivery, UAT, issue resolution, and customer engagement.
• Mentor junior team members and promote engineering best practices.

What You Bring

Required

• B.E./B.Tech with strong EDI and integration architecture experience.
• Expertise in ANSI X12, EDIFACT, XML, AS2, SFTP, VAN, HTTP/S.
• Experience with ERP integrations (SAP or similar), REST/SOAP APIs, and middleware.
• Strong data mapping, Java-based transformations, and business process configuration.
• Knowledge of OAuth, encryption, authentication, access control, and API security.
• Experience designing scalable, high-performance, cloud/hybrid integration solutions.

Preferred

• Experience in retail, manufacturing, logistics, or supply chain domains.
• Hands-on experience with Sterling, Gentran, OpenText, Axway, or similar B2B tools.
• CIC knowledge will be an added advantage.
• Relevant integration, cloud, or ERP certifications.

Behavior Competencies

Initiative & Innovation - Ability to be proactive and develop new ideas

Level 3: Creativity- Analyzes anomalies and develops appropriate solutions. Creates new ideas and concepts considering a broad range of internal and external parameters.

Leadership & Management - Ability to work within or lead a team

Level 2: Team Leadership - Is the driving force in a team, spreading enthusiasm. Can lead a small team for a limited period and specific responsibility.

Planning & Organization- Ability to manage tasks and activities

Level 2: Scheduling- Independently schedules and resources complex work. Prioritizes in coherence with team and project objectives, flagging risks proactively.

Customer Focus - Ability to manage relationships with customers

Level 3: Customer Care- Ensures customers' real and perceived needs are considered in the delivery of products and services.

Interpersonal Communication - Ability to communicate effectively with people

Level 3: Assertive Influence - Confidently influences others through assertiveness while taking their points of view into account. Considers cultural references through interpersonal communication.

Achievement Focus- Ability to achieve objectives

Level 3: Decision Making - Makes decisions at the appropriate time, taking into account priorities, constraints, and available information.

Solution Finding- Ability to analyze situations and find accurate solutions

Level 3: Conceptual Thinking - Acquires understanding of the underlying issues in complex situations by relating them to simpler concepts, models, or previous experiences.

People Focus - Ability to account for the human factor

Level 2: Efficiency of Staff- Actively models stress management and positive team dynamics. Surfaces and de-escalates tensions early.

AI Fluency

Embeds AI into the delivery lifecycle: uses AI to identify risk patterns across projects, generate tailored customer-facing materials, and automate recurring reporting. Has built reusable AI-assisted templates the broader PS team relies on.

Use AI to improve delivery, reporting, risk identification, and customer documentation. Build reusable AI-assisted assets while complying with company AI policies.

Why Cleo

Join. Grow. Lead the Future of Supply Chain.

At Cleo we don't just manage supply chains - we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.

WHY JOIN US

Strategic Influence

Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide.

Innovation-Driven Culture

Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges.

End-to-End Visibility

Lead across planning, sourcing, logistics, and fulfillment - connecting dots others can't see.

Sustainability at the Core

Help build ethical, transparent, and sustainable supply chains that make a difference.

WHY GROW WITH US

Leadership Development

Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career.

Internal Mobility

We prioritize internal talent - your next big opportunity could be just one conversation away.

Recognition & Impact

Your ideas matter. Your leadership is visible. Your success is celebrated.

Inclusive Community

Thrive in a diverse, collaborative environment where every voice is heard and respected.

We are a Talent Destination for supply chain leaders who want to make bold moves, solve real world problems, and grow without limits. Whether you're stepping into your first leadership role or scaling new heights - your journey starts here. Cleo Never Stops.

Total Rewards

Benefits

• Group Medical Insurance & Group Personal Accident Insurance coverage
• PF & Retiral benefits
• Flexible PTO and company holidays
• Wellness Benefit of 15000 per year
• Cleo Cares - CSR initiatives

Equal Opportunity Statement

Cleo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.