Senior Implementation Engineer I
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 20, 2026. Cleo India Industries scores B on the Alion truth index.
Senior Implementation Engineer I
Department: Professional Services
Level: IC - Mid-Level
Location: Bangalore
Type: Full-Time
Reports To: Tech Manager
About Cleo
Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving - from order to cash, procure to pay, and everywhere in between.
Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain.
Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops.
The Opportunity
- Understand customer requirements and propose solutions by SA.
- Own end-to-end EDI and integration implementations for enterprise customers.
- Configure integrations, support UAT, and build expertise toward Solution Architect roles.
What You'll Do
- Configure EDI, API, and communication protocols (AS2, SFTP, VAN).
- Build, test, and troubleshoot business processes, ERP integrations, and data mappings.
- Implement REST/SOAP APIs with OAuth and security controls.
- Support customer workshops, UAT, and issue resolution.
- Apply performance, security, and implementation best practices.
What You Bring
Required
- B.E./B.Tech with 2-4 years of EDI, B2B integration, or middleware experience.
- Knowledge of ANSI X12, EDIFACT, AS2, SFTP, APIs, and ERP integrations (SAP preferred).
- Experience with BPS, data mapping, REST/SOAP APIs, OAuth, and UAT.
- Strong troubleshooting and customer-facing implementation skills.
- Supply chain domain, legacy B2B tools, or AI tool experience is a plus.
Preferred
- Experience with supply chain domains: retail, grocery, 3PL/logistics, or manufacturing
- Prior exposure to legacy B2B tools (Sterling, Gentran, OpenText) - helpful for migration projects
- Familiarity with AI tools for documentation, analysis, or delivery acceleration
Behavior Competencies
Initiative & Innovation- Ability to be proactive and develop new ideas
Level 2: Initiative - Takes initiatives within their area of responsibility to accelerate finding solutions. Detects problems, escalates with proposed solutions.
Leadership & Management - Ability to work within or lead a team
Level 1: Team Oriented - Actively cooperates with team members, shares knowledge proactively, and seeks advice when needed.
Planning & Organization- Ability to manage tasks and activities
Level 2: Scheduling- Determines a course of action by breaking it into smaller steps, planning and resourcing each, and adjusting for potential problems.
Customer Focus- Ability to manage relationships with customers
Level 2: Customer Oriented- Understands the needs of external customers and keeps them in mind when taking actions or making decisions.
Interpersonal Communication- Ability to communicate effectively with people
Level 2: Active Listening & Empathy- Listens to others' points of view through verbal and non-verbal communication. Formulates own views while understanding others'.
Achievement Focus- Ability to achieve objectives
Level 2: Persistence- Meets targets and fulfills agreements even when adverse circumstances prevail. Stays focused and resourceful under pressure.
Solution Finding- Ability to analyze situations and find accurate solutions
Level 2: Information Acquisition- Identifies gaps in available information and provides solutions for fixing them. Takes new information into account and modifies understanding accordingly.
People Focus- Ability to account for the human factor
Level 2: Efficiency of Staff- Manages own stress and avoids impacting team members. Anticipates and manages potential conflicts. Champions diversity through a positive approach.
AI Fluency
Uses AI to accelerate project delivery - drafting implementation plans, summarizing customer requirements, and generating documentation faster. Can point to specific examples where AI improved turnaround time or output quality on a customer engagement.
Familiar with basic AI terms and terminologies. Ability to use org level AI tools , writes basic prompts effectively. Validates outputs before use. Participates in team feedback loops.
Why Cleo
Join. Grow. Lead the Future of Supply Chain.
At Cleo we don't just manage supply chains - we orchestrate them. You'll be empowered to drive transformation, deliver excellence, and shape the future of global operations. Whether you're joining us from outside or growing within, this is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.
WHY JOIN US
Strategic Influence
Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide.
Innovation-Driven Culture
Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges.
End-to-End Visibility
Lead across planning, sourcing, logistics, and fulfillment - connecting dots others can't see.
Sustainability at the Core
Help build ethical, transparent, and sustainable supply chains that make a difference.
WHY GROW WITH US
Leadership Development
Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career.
Internal Mobility
We prioritize internal talent - your next big opportunity could be just one conversation away.
Recognition & Impact
Your ideas matter. Your leadership is visible. Your success is celebrated.
Inclusive Community
Thrive in a diverse, collaborative environment where every voice is heard and respected.
We are a Talent Destination for supply chain leaders who want to make bold moves, solve real world problems, and grow without limits. Whether you're stepping into your first leadership role or scaling new heights - your journey starts here. Cleo Never Stops.
Total Rewards
Benefits
- Group Medical Insurance & Group Personal Accident Insurance coverage
- PF & Retiral benefits
- Flexible PTO and company holidays
- Wellness Benefit of 15000 per year
- Cleo Cares - CSR initiatives
Equal Opportunity Statement
Cleo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.