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Customer Success Manager

Clera • German • English • Commerce • Bachelor's Degree • 5 hours ago
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Salary
≈ $50k – $80k per year (Estimated)
Location
In office (Cologne)
Visa
No sponsorship (stated in the posting)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 21, 2026. Clera scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Clera

Clera is a San Francisco company that runs an AI recruiting platform positioned as a talent agent rather than a job board, matching engineers and other technical candidates to roles at venture-backed startups. Its system reads a candidate's background and preferences, then represents them to hiring teams at companies funded by firms such as Andreessen Horowitz, Y Combinator, Index Ventures and General Catalyst, compressing the introduction step that traditional headhunting handles manually. The model is aimed at the segment where recruiter fees are highest and candidate supply is thinnest, and the platform handles screening, scheduling and pipeline tracking for both sides of the match.
getclera.com • HQ: San Francisco, United States • HR & Recruiting AI • Recruiting & Staffing • 11-50 employees • Est. 2023

About the Role

Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help customers get value from AI-powered shopping tools, while growing into ownership of a larger portfolio and key relationships.

What You'll Do

  • Respond to client questions by email and in meetings with a friendly, solutions-focused approach.

  • Help clients use the platform effectively and configure and maintain their settings in the product backend.

  • Adapt guidance to clients with different levels of technical expertise.

  • Share structured customer feedback and product improvement ideas with the Product team.

  • Support Sales Managers with product capability reviews and scoping potential upsell proposals.

  • Monitor account health, identify expansion opportunities, and gradually take ownership of larger projects and client relationships.

What We're Looking For

  • A completed bachelor's or master's degree in business, business informatics, industrial engineering, or a related field.

  • Professional experience in a client-facing support role; 0 to 2 years of experience is suitable. SaaS or technology experience is a plus.

  • Experience using Google Workspace, Slack, and HubSpot, with the ability to learn project management tools such as Linear.

  • Experience with AI tools such as Claude and Gemini, including prompting, and an interest in digital products and backend systems.

  • Native-level German and strong written and spoken English. Additional languages are a plus.

  • A customer-focused, patient, adaptable approach, with clear communication and the ability to work in a structured, self-directed way.

Compensation & Benefits

Visa sponsorship is not available.

Location

Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work within Germany is also possible.

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