Forward Deployed Engineer

About Clerk Chat:

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. 

We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through HF0, and built teams at Lucasfilm, Samsung, Netflix, DocuSign, and Series B+ Startups.

What does a work environment look like at Clerk Chat?

Clerk Chat is an in-office team based just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. We love being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster.

This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement. 

Who you are:

You're a technical problem-solver who combines prompt engineering expertise with strong customer-facing skills. You thrive on building reliable AI agents for voice and messaging channels, crafting prompts that handle complex conversations while maintaining accuracy and compliance. Equally comfortable writing code to connect APIs as you are training customer teams, you understand that successful AI deployments require both technical excellence and deep customer empathy. You're excited by the challenge of making AI work seamlessly in real-world customer service environments.

What You Will Do:

• Build & Deploy AI Agents - Design and implement custom voice and messaging agents for enterprise clients, from initial prompt development through production deployment
• Master Prompt Engineering - Create robust, reliable prompts that handle complex customer conversations across industries, ensuring compliance and accuracy at scale
• Integrate Systems - Connect AI agents with customer platforms via APIs, webhooks, and custom integrations to create seamless workflows
• Partner with Customers - Work directly on-site with clients to understand their needs, train their teams, and ensure successful adoption of AI solutions
• Drive Product Innovation - Influence our product roadmap by bringing customer insights back to the team and building proof-of-concepts for new capabilities
• Optimize Performance - Continuously refine AI agent behavior based on real-world data, improving resolution rates and customer satisfaction metrics

What You Will Need:

• Prompt Engineering Experience - Proven track record of writing and optimizing prompts for production LLM applications, with deep understanding of prompt reliability and edge case handling
• Technical Integration Skills - Hands-on experience with REST APIs, webhooks, and API implementations
• Customer-Facing Excellence - Strong communication skills with ability to translate technical concepts for non-technical stakeholders and manage enterprise client relationships
• Systems Thinking - Ability to design scalable solutions across distributed systems while debugging complex integration issues in real-time
• Travel Flexibility - Willingness to travel up to 30% for on-site customer deployments, training sessions, and strategic implementations

Nice to have:

• Familiarity with telephony systems, SMS/messaging protocols, and conversational AI best practices for multi-channel interactions
• Exposure to early-stage startups or high-growth companies, with a passion for driving results in these environments.

Clerk Chat provides several benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Flexible vacation time (Unlimited PTO)
• 401k with 4% match

We encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity.