Health Unit Coordinator - Digestive Disease General Surgery

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Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The H71 Digestive Disease General Surgery Unit at Cleveland Clinic Main Campus provides world-class care for patients needing many complex abdominal surgeries, including Total Abdominal Reconstruction, Whipple, HIPEC, MAL’s, Bowl Resection, Gastrectomy, Splenectomy, Liver Resection, Fistula Maintenance and Repair, and Pancreatectomy. Patients come to our unit from all over the world seeking our expertisein surgical intervention and care.

A caregiver in this position works7:00pm to 7:30am with weekend rotations every other weekend and holiday rotations everyother holiday.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assistwith processing patient admissions, transfersand discharges.

• Assistpatients and families with wayfinding and direct them to available resources.

• Assemble and maintainpatient medical records and other documents related to patient care.

• Assistwith unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWsand other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer trainingor equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• MicrosoftOffice experience

Responsibilities:

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Responds to patient call lights in a manner that expedites appropriate follow through.
• Makes rounds on patients throughout their hospital stay.
• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
• Assists with processing patient admissions, transfers and discharges.
• Provides concierge service to assist patients and families with way finding and directs them to available resources.
• Assembles and maintains patient medical records and other documents related to patient care.
• Assists with unit clerical functions.
• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
• Other duties as assigned.

Education:

• High School Diploma or GED required.
• College degree preferred.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum 1 year experience in a customer service-related role.
• Prior job experience with typing or computer training or equivalent coursework.
• Microsoft Office experience preferred

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.