Operations Controller
First seen by Alion on Nov 2, 2026.
Job description:
-Organizing and implementing smooth running of day-to-day client service requests, build and maintain relationships with customers through delivering exceptional services and providing high standards
-Receiving and answering complex enquiries from clients and deciding the right way to resolve or escalate issues while ensuring an excellent client experience
-Offering timely and successful delivery of our services, on and off field, based on customer needs and ensuring that clients are satisfied
-Act as a liaison between the relevant parties to ensure customer expectations are met
-Collaborating with internal and external stakeholders to ensure operational excellence according to the company’s standards and procedures
-Support Operations department on further business processes improvement to enhance customer experience
Requirements:
-Minimum 2 years working experience in airport operations
-Bachelor’s degree will be considered an asset
-Excellent knowledge of both Greek & English, any other language will be considered as a plus
-Knowledge of MS Office (mandatory)
-Driving License (mandatory)
-Customer service oriented
-Must have proven ability to be flexible, multi-tasking and work under pressure in a high demand environment
-Excellent communication and negotiation skills (written and verbal)
-Ability to handle and resolve issues independently and quickly when raised
-Excellent listening skills and attention to detail
-Working in shifts
We offer:
-Competitive remuneration package
-Training
-Career development opportunities
-A positive working environment
To apply please submit a current CV and cover letter to [email protected]