Senior Product Manager

Role: Senior Product Manager

Location: Bangalore

Type: Fulltime

About us :

Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 450+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 600+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.

And we're not standing still. We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.

We process 50M+ shipments every month, helping brands cut failed deliveries and "where-is-my-order" queries while converting more returns into exchanges.

We're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, plus a team that includes several ex-startup founders, make this a place that's both fast-moving and rich with opportunities to learn. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth.

Role Overview:

• We are seeking an experienced Senior Product Manager to lead innovation and drive the launch of new product lines in the E-commerce enabler space. The ideal candidate will be responsible for building and executing new initiatives and roadmaps, understanding market dynamics, and creating business cases for product opportunities.
• Additionally, they will scale existing products, drive feature adoption, and enhance the overall product experience through data-driven insights and experimentation.

What you will do :

• Own the product roadmap for the pod end-to-end and from ideation to execution
• Ensure product scoping is done meticulously and diligently with detailed user stories and aligned timely with tech teams
• Manage product launches end to end with beta customers and internal teams
• Conduct customer interviews and gather insights to inform feature releases and customization requests.
• Advocate for cross-sell and upsell opportunities to drive business growth.
• Collaborate with Engineering, Design, and customer facing teams to deliver exceptional user experiences.
• Establish strong team culture and lead squad sprints, setting responsibilities, and reviewing deliverables.
• Build a deep understanding of the product and industry and stay close to internal stakeholders
• Regularly connect with customers and competitors to gather insights on the market and customers’ needs
• Mentor team members, hire new talent, and share learnings to elevate team performance.

What You’ll Need to Succeed:

• 5+ years of hands-on product management experience with team handling experience.
• A relentless growth mindset with a strong bias for action
• Demonstrated success in leading Enterprise/B2B product launches from concept to market.
• Excellent strategic thinking, prioritization, and long-term roadmap creation skills.
• Industry experience and familiarity with AI, UI design, APIs, and web/mobile application architectures.
• In-depth understanding of the E-commerce ecosystem, funnels, agile methodologies, and product documentation.
• Comfortable with ambiguity, adept at transforming broad ideas into actionable plans.
• Empathetic towards users and colleagues, creative, and enthusiastic about innovation.
• Excellent communication, presentation, and stakeholder management skills.
• Bachelor’s or Master's degree in relevant field; preference for Computer Science background.
• If you meet the qualifications and are passionate about driving product innovation in a dynamic environment, we encourage you to apply for this exciting opportunity to lead our product team.

Perks & Benefits:

We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

• Competitive salary package with performance-based bonuses.
• Comprehensive health insurance coverage for you and your dependents.
• Flexible working hours with Hybrid work arrangement.
• Generous vacation and time off.
• Continuous learning and professional development opportunities.
• Employee assistance program for mental health and well-being support.
• Supportive and inclusive work culture promoting diversity and collaboration.