Senior Coordinator - Strategic Clients

Who we are

As a global law firm our work spans jurisdictions, cultures, and languages - and so do our people.

Our culture is collaborative and inclusive - where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow.

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team - empowering each other to be exceptional and create advantage for our clients.

Our India team is a well-established and integral part of the firm’s global operations, delivering high-value support across a wide spectrum of functions. With over 800 business professionals based in Gurugram and Hyderabad, we’ve been driving operational excellence and innovation for more than 15 years.

We contribute to global success in areas such as Information Technology, Finance, Human Resources, Risk & Compliance, Legal Support, Research & Knowledge, Document Production, Virtual Executive Assistance, Programme Management, Client & Market Development, and Continuous Improvement.

The role

Clifford Chance has an ambitious global strategy which puts clients at the very heart of everything the Firm does. The Business Development ("BD") function is pivotal in making the Firm strategy a reality. BD teams collaborate strategically with partners, lawyers and other business professional functions to drive sustainable growth. The BD function supports conversion of key client and market opportunities through the development and delivery of targeted business development and marketing plans.

Business Development Operations is comprised of central teams of capabilities supporting core Business Development activities across a range of disciplines, one of which is the Business Development Support team. Its focus is to provide key account management and client development tactical and operational activities to support other sub-functions with Business Development, primarily GBU Business Development team, Sectors & Themes and Client Growth & Strategic Client teams.

Who you will work with

To work with and support colleagues in the global Strategic Account Management team across a range of tactical and operational tasks relating to the management and development of GSCs.

What you will be responsible for

Key Responsibilities:

Account Management Activities

• Relationship infrastructure - maintaining information about client team composition, distribution lists and client intranet sites
• Internal relationship communications - assisting with the creation and internal dissemination of relationship information.
• Internal team meetings - arranging and preparing for internal client team meetings, taking notes and following up on actions.
• Client financials - working with the Commercial Analysis Team to respond to financial information-related reporting requests.
• Client fee arrangements - maintaining fee agreements on the central database and responding to requests for fee information.
• Client reporting - collating information for and assisting with the creation of client Value Added Reports (VAR) and other relationship reports specified by the client.
• Secondments - maintaining secondment information, liaising with client secondees, arranging and assisting with briefing sessions.

What you will do

Client Development Activities

• Client information and research - collating and maintaining information for clients; including descriptions of new matters, organisation charts, business structures and client strategies. This will involve liaising with other teams (e.g. Commercial Analysis), leveraging internal reports, and liaising with key client team members throughout the firm to gather information.
• Client planning - supporting the Strategic Account Managers in the implementation of the client plan, including tracking actions.
• Client listening - supporting the process associated with taking client feedback and using the intelligence to support the growth of the client.
• Relationship meetings - assisting with the production of relationship documents and materials ahead of meetings.

Your experience

• You will have experience of working in an administrative role, ideally within the professional services or equivalent experience in a client development/account management administrative role
• You will be highly motivated, a self-starter, committed to high performance
• You will be pragmatic and have strong project management and analytical capabilities
• You will need to be a strong team player
• You will need to manage and prioritise multiple projects and respond quickly to requests which have a short turnaround time
• You will need to be positive and flexible to ensure that the areas within your responsibility are well managed
• You will have strong interpersonal and communication skills, both verbal and written (including strong editing and proofing ability and attention to detail)
• You will be confident, resilient and focused
• You will be able to demonstrate a track record of being pro-active and delivering high quality work
• You will have strong general software skills (Excel, Word, Outlook and PowerPoint)
• Preferable computer skills include InterAction.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering.

Equal opportunities

At Clifford Chance, we forge an inclusive culture, where diverse perspectives are recognised and valued. It’s a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code, which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development, progression, and day-to-day working life.

Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture here