Clink Supervisor

Your mission

This role is based at ClinkNOORD, in a design-led, social youth hostel that’s known for events, community, and bringing people together from all over the world. We welcome international travellers year-round, and we’re big on the kind of hostel experience where strangers end up becoming friends.

Your role at Clink Hostels as a Supervisor is central to making our guests experience a memorable one.

You're actively creating connections, curating energy, problem-solving with empathy when things go sideways, and collaborating with the team across the front of house, kitchen, café, events and bar.

Your profile

What you’ll actually be doing:

• Deliverstand-outservice with a warm,friendlyand authentic approach - creating memorable experiences for every guestacrossguest facing departments.
• You will often lead the shifts in the building as the MOD (Manager on Duty), taking ownership and be responsible for the safety and communication of guests and staff.
• Monitor andmaintainhigh standardsof service, ensuring cross-training for the team in all areas.
• Ensure all food safety standards areadhered to at all times. Be confident in serving all products (various coffees, beverages, food items, etc.) and support staff training and quality control.
• Coach and mentor the team with their daily tasks, team management, development etc. and act as first point of contact for any issue management.
• Organise the daily tasks, help co-ordinate break times, ensure there is always a host on the floor to welcome and help guests.
• Act as the first point of contact when on shift to help with guest or team queries ensuring the smooth day-to-day running of the hostel.
• Nurture a positive atmosphere amongst the team where thereisopen communication and a fun vibe, whilemaintaininggood relationships with other departments across the business.
• Assistthe management team with training new and current team members, support their development and growth in the hostel.
• Support the assistantoperationsmanager in creating new procedures and/or initiatives to improve the guest experience and the smooth running of the hostel. This includes full training,executionand follow-up review whereappropriate. As well as the team schedule,monitorand adjuston a daily basisin case of sickness and/or absence and report these to the management team.
• Actively upsell and promote ourin-houseofferings - recommending coffees,ancillary sales,cocktails, fooddealsand specials to maximise guest experience and revenue.
• Ensure all F&B areas (bar, café, service stations) are fully stocked, clean,organisedand ready for serviceat all times.
• Ensure adherence to all food safety and health and safety requirements in line with legislation and internal procedures.
• Drive sales through table service and engagement - confidently suggesting add-ons likecoffee,food,cocktailsor upgrades during guest interactionsin front of house areas
• Create a lively and welcoming atmosphere - helping shape the social vibe of the hostel and encouraging guests to stay, relax and spend time in thesocialspaces.
• Support and activelyparticipatein events - promoting drink specials, engaging withguestsand helping boost bar revenue during busy periods
• Any ad-hoc duties that may naturally arise in your role

Why us?

• Free and discounted accommodation for you, discounted stays for friends and family
• 50% off select Food and Beverage
• €400 backpacker experience when you hit your 1-year anniversary
• Up to 20 hours of paid volunteering per year
• Employee Referral Scheme
• Travel allowance (depending on elegibility)
• Fun social events

Reality check

This is hospitality, and we're open 24/7. Your shifts may include mornings, evenings and weekends.

Ready to join us? Click "Apply Now." Upload your CV. Tell us why you're the one.

We are an equal opportunities employer. We'll treat your application with respect and only contact you if you're invited to interview. GDPR applies - if we don't move forward, your data gets deleted within a month and won't be shared with anyone.

Why you’ll love working at Clink

Clink is not your average hostel, and this isn't your average hospitality job. Our spaces have history. Our events have personality. And the people who work here? They're the same people who'd want to stay here.

You'll join a team who genuinely invested in what happens here and who shows up. We celebrate individuality, support your growth, and give you a proper voice in how things work. Expect social events worth showing up to, and benefits that matter.