Staff Content Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

The Staff Content Manager, Australia Materials owns Clio's Australian legal content portfolio. This covers case law, legislation and key secondary sources. This collection backs Clio's legal content moat and supports Vincent AI and Clio's growth in the Australian market.

This role treats Australian legal content as a product and an infrastructure layer, not a static library. You will own strategy, coverage parity, enrichment quality and operational resilience across Australian materials.

What your team does:

Clio's Content team builds and maintains the legal content that powers Vincent AI and Clio Work research. The team works closely with Content Ops, Data Ops, Engineering and Editorial to ingest, enrich and deliver legal materials at scale, making sure customers can trust what they find and AI tools can make the most of it.

Who you are

You bring deep knowledge of Australian legal publishing, move easily between technical and editorial systems, and tie content decisions directly to product outcomes and revenue. You will:

• Set and run the roadmap for Clio's Australian legal content, targeting parity with Westlaw Australia, LexisNexis Australia and CCH in coverage, currency and quality.
• Set KPIs for completeness, update speed, enrichment depth and reliability.
• Drive ROI through better win rates, customer trust, retention and revenue tied to Australian content.
• Keep a full coverage map across Australian case law (High Court of Australia, Federal Court, state and territory supreme courts), legislation (Federal Register of Legislation, state legislation registers) and key secondary sources.
• Rank coverage gaps by legal authority, customer demand, competitive risk and cost to fix.
• Lead build, buy and license decisions with Licensing, Legal and Corporate Development, choosing the best cost-to-value outcome each time.
• Keep a ranked backlog with Content Ops and Engineering, putting effort where it moves Australian content forward the most.
• Work with Content Ops, Data Ops and Engineering to run and improve ingestion and enrichment pipelines, including the move to Iceberg.
• Build Clio-owned pipelines that hold up under load and scale, cutting brittle third-party links and manual steps.
• Set standards for monitoring, fault tolerance and disaster recovery to protect Vincent and Clio Work research features from downtime.
• Work with Australian Editorial and Ops teams to review and improve enrichment across case law and legislative data.
• Set metadata and structure standards, including parallel citations, legislative amendments, case summaries and hierarchy.
• Lead enrichment work that pairs editorial skill with AI, improving how content is found, used and read by downstream AI tools.
• Work with Finance and FP&A to size the financial and product impact of Australian content spend.
• Keep dashboards that track cost per document, ingestion speed, coverage parity and enrichment reach.
• Present quarterly to the Content Committee on roadmap progress, risk and business impact.
• Compare Clio's Australian coverage, editorial quality and features against Westlaw Australia, LexisNexis Australia, CCH and other regional providers.
• Find partnerships with courts, publishers and open data groups to reduce long-term dependency risk and open new access points.
• Act as Clio's internal expert on Australian legal materials, training Product, Sales, Marketing and Support teams and maintaining an internal Australian Legal Materials Reference Guide.
• Act as the expert voice on enterprise RFPs and major sales deals, and feed competitive insights into go-to-market materials, pricing, packaging and market entry plans.

What you bring

• 7 to 10 years in legal publishing, legal data operations, or product and content management, with a track record of owning a legal content portfolio end to end.
• Deep knowledge of the Australian legal system and legal publishing market, including what counts as authority, currency and discoverability in that market.
• Proven experience using Australian case law and legislation to support legal practice or legal research platforms.
• A history of setting strategy and owning outcomes at a senior or staff level, not just running projects.
• Strong product ownership and the drive to lead across teams without direct reporting lines.
• Data-driven prioritisation and ROI modelling, built from real numbers.
• Technical fluency across ETL pipelines, ingestion systems and metadata structures.
• Clear communication with technical and non-technical people, including executives.
• A track record of setting standards that other teams follow.

Bonus points

• Experience working at or closely with Westlaw Australia, LexisNexis Australia, CCH or another Australian legal publisher.
• Experience applying AI or NLP to legal text, such as tagging, summarisation or deduplication.
• Hands-on experience negotiating content licensing or partnership agreements with courts, publishers or open data groups.
• Familiarity with modern data platforms such as Apache Iceberg or data lakehouse architectures.
• Experience supporting enterprise RFPs or sales deals as a content subject matter expert.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary (exclusive of superannuation) with top-tier health benefits

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• Exclusive of superannuation

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture atclio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.