Cloud Technical Manager

Cloud11 is a technology services company, supporting businesses with their cloud strategy, implementation, and integration through top-notch cloud experts and certified engineers.

Since 2011, Cloud11 has transformed hundreds of businesses from traditional environments to more efficient cloud-based workspaces. Cloud11 is proud to be a Google Cloud Partner and Salesforce.com partner, positioning Cloud 11 as one of the leading cloud services companies in the MENA Region.

Cloud11 is headquartered in Cairo, Egypt with regional offices throughout the MENA region including UAE, Saudi Arabia, and Qatar.

• Support the strategic direction of the organization.
• Maintain strong customer focus and work with all key stakeholders to achieve successful outcomes.
• Provide knowledge, recommendations, solutions, financial costs, and any other aspects for ongoing deals to project stakeholders.
• Provide proposals to project stakeholders which cover design and implementation as well as cost estimation and required skills and personnel to turn it into a success story.
• Ensure programs and projects are delivered within the scheduled scope, risk/issues, cost/budget, and resources expectations.
• Support all Google Cloud engagements for Cloud11, including delivering solutions’ architectures and data migration.
• Build the cloud unit structure and manage the cloud team.
• Plan a technical cloud strategy on what/when/how to use which GCP services. The strategy covers architecture, design, and guidelines.
• Establish an architectural framework that includes best practices and tools.
• Provide multi-level training on GCP services for tech and sales teams, followed by periodic training for emerging technologies in GCP and its competitors.
• Deliver training on Google Workspace products to customers through online and offline communications.
• Establish a focal point between tech and sales teams to translate closed deals into deliverables.
• Support sales team when engaging customers in emails to introduce technical advising (respond to customers’ emails within 1 working day) and suggest phone calls or online meetings if needed to gather requirements.
• Interact with customers for any technical aspects helping them with their issues.
• Share coding artifacts (including GitHub links) with the customer upon request.
• Document minutes of meetings while meeting with customers, business case paper and technical design document, and deployment run books.
• Provide hands-on implementation for proposed solutions when needed.

• 5+ years of proven experience in the same role.
• Positive attitude and solid commitment to delivering quality work.
• Extensive GCP experience.
• Excellent understanding of Google Workspace services.
• Deep knowledge of mail exchanger, DNS, and mail routing functionalities.
• Perform sysytem administration like administration of storage and mailing systems.
• Implementing and monitoring GCP infrastructures.
• Architect and build containerization platforms (Docker/Kubernetes/GKE).
• Implement and managePaaS.
• Understand various deployment models and techniques.
• Know how to deploy apps based on their language, framework, and type.
• Programming in Python/Java/JavaScript.
• Understand the entire CI/CD process and the ability to design new CI/CD pipelines.
• Know how to set up and configure build servers, such as Jenkins.
• Understand monitoring, alerting, and automated response.
• Implement management and security solutions, including designing IAM.
• Design data backups for business continuity.

Plus:

• Certified as a Professional Google Cloud Architect.
• Certified as a Professional Google Workspace Administrator.
• Ample knowledge of scripting languages such as Python and Javascript.