Technical Customer Success Manager

Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries - from the smallest Shopify stores to iconic global brands and other worldwide companies.

Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands’ image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller.

If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and “light up” their business with high-impact visual media, without worrying about the science behind the electrical current.

The ideal candidate would have a strong interest in both business and technology and must be comfortable in a customer-facing position. You will be the customer's go-to person for everything Cloudinary-related and should be comfortable with discussing product capabilities and communicating the customer's voice internally.

Responsibilities:

• Oversee the onboarding of new accounts and ensure a successful conclusion
• Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
• Provide technical guidance to developers, product managers, system architects around best practices on how to use our image and video platform
• Nurture the relationship with the customer through ongoing communication and periodic meetings
• Be proactive by looking at usage and drive adoption
• Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance
• Track & monitor customer status, identify areas of concern and pursue growth and up-sell opportunities

About You:

• 3+ year’s experience as a Customer Success Manager in a SaaS company
• 2+Technical background in web/mobile environment preferably including hands-on coding experience
• Excellent written and verbal communication skills
• A strong individual contributor who drives results
• Enjoys working closely with customers to ensure complete satisfaction
• A proven track record of retaining and growing multiple client relationships
• Must be a team player and able to multi-task.