Customer Support Representative (WFH)

This role is aCS Everywhere - Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.

We are currently seeking a Client Service Specialist for a US-based integrated logistics company to play a leading role in ensuring their clients receive superior service. The Client Support Specialist will work with clients directly to provide pro-active account feedback and continuous improvement opportunities as well as problem solving. We will train the right candidate.

Responsibilities:

• Ensure customer service by understanding and exceeding client expectations
• High volume of Client Interaction through email and phone
• Communicate with Carriers through email and phone
• Resolve freight audit and payment issues
• Process and problem-solve client or technical issues
• Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests to effectively manage account relationships
• Assist with generating and executing reporting for each account as needed for leaders to analyze the business
• Maintain professional and industry knowledge
• Identify data trends to maximize our client’s business potential
• Educate clients on services through our online program

Qualifications

**Hours of Operation Monday - Friday, 8:00 am - 5:00 pm Central Standard Time**

• Transportation experience a plus, especially Less than Truckload
• Intermediate to advanced knowledge of Microsoft Office Suite to include Word, Excel and Outlook.
• Strong problem solving and presentation skills
• Skill to prioritize, multitask and manage time effectively
• Excellent Customer Service and communication skills
• Self starter with the ability to multi task and prioritize
• Able to understand reoccurring problems and resolve

Perks and benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection