GDS Trainer | WFO - Clark or ORT

Work-From-Office is a setup based either Ortigas or CRK.

About This Job:

The GDS Trainer is responsible for delivering, developing, and continuously improving Sabre Global Distribution System (GDS) training for arrivia’s travel agents and support teams. This is an internal opportunity for a current arrivia team member who already brings hands-on Sabre expertise and a strong understanding of arrivia’s air booking processes, systems, partners, and member experience. The GDS Trainer translates complex Sabre functionality into clear, practical learning that enables agents to book, service, and troubleshoot air reservations accurately and efficiently, while remaining a go-to Sabre subject matter expert for the organization.

Essential Responsibilities:

• Deliver Sabre GDS training for new-hire onboarding classes, covering core functions such as availability, fare shopping, PNR creation, pricing, ticketing, and queue management.
• Facilitate advanced and refresher sessions on exchanges, reissues, refunds, voids, schedule changes, and involuntary reaccommodation.
• Train agents on how Sabre works alongside arrivia’s booking platforms, internal tools, and partner-specific policies and workflows.
• Lead up-skilling sessions when Sabre enhancements, airline policy changes, or internal process updates are released.
• Create and maintain Sabre training materials, including format guides, quick-reference sheets, job aids, step-by-step workflows, and practice scenarios.
• Build hands-on exercises and simulations in Sabre training environments so learners practice real-world booking situations before entering production.
• Keep all GDS content current with Sabre updates, airline fare rules, ticketing policies, and industry changes (e.g., NDC, ARC/BSP requirements).
• Partner with QA, Operations, and Air/Ticketing teams to identify recurring GDS errors, debit memo (ADM) drivers, and knowledge gaps, and build targeted training to close them.
• Serve as a Sabre subject matter expert for trainers, supervisors, and agents, answering escalated format and workflow questions.
• Provide nesting support and floor coaching for new agents as they transition into production.
• Assess learner proficiency through quizzes, practical evaluations, and live booking assessments, and document readiness prior to production release.
• Track attendance, completion, and assessment results, and maintain accurate training records.
• Support BPO partners by delivering or auditing Sabre training to ensure consistency with arrivia standards.
• Gather feedback from learners, supervisors, and QA partners and share insights with the Global Training Manager to improve the GDS curriculum.

Success Metrics & Deliverables

Performance in this role is evaluated based on consistent execution and documentation of the following:

• New agents pass Sabre proficiency assessments and are confirmed ready prior to production transition.
• GDS-related booking, pricing, and ticketing errors (including ADMs) are reduced among trained agents.
• Sabre training materials and job aids are accurate, current, and easily accessible.
• Training sessions and assessments are tracked and documented accurately.
• Sabre updates and policy changes are communicated and trained in a timely manner.
• Learner and stakeholder feedback is incorporated into ongoing curriculum improvements.

Who We Are:

We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own it - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best

We believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.

Qualifications

Required Skills & Behaviors:

GDS Trainers are expected to demonstrate strong technical expertise combined with effective facilitation, including:

• Advanced, hands-on proficiency in Sabre formats and air booking workflows
• Strong working knowledge of fare construction, fare rules, pricing, and ticketing
• Ability to break down technical content into clear, simple steps for learners of all experience levels
• Strong facilitation and classroom management skills, both in person and virtual
• Coaching mindset with patience and attention to detail
• Problem-solving and troubleshooting skills for complex PNR and ticketing scenarios
• Clear and professional written and verbal communication
• Data awareness and the ability to use QA and performance trends to guide training

Required Experience

• 2+ years of hands-on Sabre GDS experience, ideally within arrivia’s air booking, ticketing, or travel support operations.
• Solid understanding of arrivia’s systems, booking processes, partner programs, and member service standards.
• Experience servicing air reservations in Sabre, including exchanges, refunds, and schedule changes.
• Experience training, mentoring, or coaching peers; formal training or facilitation experience preferred.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Sabre certification(s) is a plus.

Perks and benefits

• Leave and Holidays
• 13th month
• Mid year and end of year celebration
• Social club
• HMO
• Health and wellness
• Weekly office perks
• Rewards - CS Dream points