Inbound/ Outbound Sales Rep | WFH

We're looking for a high-energy, detail-oriented professional to join our team in a WFH role that blends customer engagement. This position is the front line of support for new loan inquiries and plays a critical role in helping our customers secure Cash Advance or Title Loans-while also assisting our store teams with accurate vehicle assessments.

Key Responsibilities:

Lead Contact Center Duties

• Engage with inbound and outbound leads who apply online for loans via our website.
• Contact customers promptly, answer questions, and walk them through required documents and next steps.
• Handle live SMS chats and phone calls through our CRM and call center software.
• Set store appointments by initiating warm three-way transfers to store agents and logging appointment details.
• Maintain detailed CRM records, noting customer loan requests, appointment times, and any special needs.
• Act as a knowledgeable and friendly point of contact to create a great first impression of our brand.

Qualifications

Qualifications

• Bachelor's degree in business, marketing, or a related field
• 3-5 years of experience in sales or customer service
• Strong communication and interpersonal skills
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work independently and as part of a team
• Proven track record of meeting or exceeding sales targets

Preferred Qualifications

• Experience with sales automation tools
• Relevant certification such as Certified Sales Professional (CSP)
• Knowledge of industry trends and market dynamics

Perks and benefits

As part of your contract, we ensure all legally mandated benefits are covered-because your well-being is our priority! Here's what you can count on:

• Health Insurance (EPS)
• Pension Coverage
• Severance Pay (Cesantías)
• Family Compensation Fund (CCF)
• Occupational Risk Insurance (ARL)

Exclusive Perks That Go Beyond

• Premium Health Insurance (Prepagada)
• Life Insurance, starting from your 16th day with us
• Access to the CloudStaff Dream Points Program.
• Exciting Growth Opportunities to fuel your career aspirations