[HN] Account Manager (SAP ERP)

1. Role Objective

• Responsible for managing, retaining and growing the existing SAP account portfolio; ensuring

  satisfaction, renewal rates and revenue growth of the current client base.

• Own the revenue KPIs (upsell/cross-sell) for the assigned existing client base and the client

  retention / contract-renewal rate in the following years.

• SAP services/products include: SAP Public Cloud, Private Cloud, Rollout, Application

  Maintenance Support - AMS, and the provision of SAP Outsourcing staffing resources.

2. Key Responsibilities

• Be the primary point of contact for the assigned client base; build long-term relationships to

  develop them into VIP / SVIP accounts.

• Understand client needs and propose additional SAP solutions/services (upsell, cross-sell) using

  a consultative-selling approach.

• Ensure timely renewal of license and service contracts.
• Coordinate with Delivery/Presales to ensure projects meet the delivery timeline committed to

  clients.

• Own the account plan; track revenue and expansion opportunities across each assigned client

  base.

• Handle client complaints about services and project quality; ensure the client retention / contract

  renewal rate meets the assigned targets.

• Keep CRM updated and report account status periodically to the Head of Department.

3. Must-have Requirements

• At least 3+ years of B2B account management/sales experience in ERP, IT Outsourcing or

  SaaS/Cloud.

• A proven track record of retention and revenue growth on existing accounts, supported by figures.
• Strong relationship management, communication and problem-solving skills.
• Understanding of SAP or other ERP services/solutions.
• Working-level English..

4. Preferred (Plus Points)

• Experience with large enterprise clients and long-term SAP service contracts. Understanding of the SaaS
• sales model, SAP licensing policy, and SAP-related

  services/products matched to client usage needs.

5. Competencies & Qualities

• Customer-oriented, trust-building.
• Detail-oriented, and stays close to clients in line with project commitments.
• Negotiation skills for renewals and expansion of the assigned services/products.
• Highly disciplined, accountable and committed to sales/revenue KPIs.

6. Benefits

• Competitive base salary (negotiable based on capability) + commission/bonus

  based on project gross profit and KPIs.

• Performance bonus, project bonus, periodic salary reviews.
• Full statutory insurance + healthcare package; leave per company policy.
• SAP training & certification, with a clear career path in an international environment.
• Work with enterprise partners and clients in Vietnam and abroad.