Desktop Support Engineer

Company Description CMS IT Services is a leading India-focused, tier-1 IT provider with over four decades of experience in technology services. The company delivers end-to-end solutions across IT infrastructure management, remote monitoring, cybersecurity, cloud, application services, and systems integration. With coverage across more than 95% of India's pin codes and compliance with ISO27001, GDPR, CERT-IN, and CMMI Level 3, CMS IT offers reliable, secure, and scalable support. Serving 300+ customers across telecom, banking, healthcare, manufacturing, retail, and insurance, the organization operates state-of-the-art centers in Bangalore and Mumbai. CMS IT focuses on helping businesses achieve cost efficiency, agility, and future-ready IT operations through innovative service delivery and 24/7 support from a large, skilled workforce.
Role Description The Desktop Support Engineer is a full-time, on-site role based in Sinnar. This role is responsible for providing day-to-day technical support for laptops, desktops, network, printers, and related hardware and software used by end users. Typical activities include installing and configuring systems, diagnosing and resolving hardware and software issues, handling printer and peripheral connectivity problems, and escalating complex incidents when needed. The Desktop Support Engineer will document issues and resolutions, maintain asset and incident records, and collaborate with other IT teams or external vendors to ensure timely and high-quality support. The role also involves guiding users on basic IT practices, ensuring compliance with company policies, and contributing to a stable and secure workplace environment.
Qualifications

• Candidates should possess solid Technical Support and Troubleshooting skills for diagnosing and resolving end-user issues.
• Knowledge of Industrial 4.0 will be an advantage.
• Candidates should possess excellent knowledge of Windows operating systems, Microsoft Intunes, O365, networking concepts, data backup, antivirus/security tools and hands-on experience with Printer Support, including setup, maintenance, and connectivity.
• Candidates should possess a good understanding of Computer Hardware, including components, replacements, and upgrades.
• Relevant diploma or degree in IT, Computer Science, or a related field.
• Minimum 3 years of experience in DL1 support, with hands-on experience supporting and managing a user base of 100+ users.
• Strong communication skills, customer-focused mindset, and ability to work effectively on-site in a fast-paced environment.
• Should have hands-on experience with ticketing tools and a good understanding of ticket management, incident tracking, and resolution processes.