Office Manager

Keep the office running smoothly to support Coates' growth across France and Europe. This role takes ownership of cash collection and invoicing for around 1,500 restaurant customers, alongside the day-to-day administration that keeps our Paris Crew supported and connected.

It suits a structured, organised person who enjoys cyclical, process-driven work. They will be the key link between Finance, customers and the local team, keeping invoices resolved, payments on track and office life running smoothly.

Please note, this person will need be bilingual in both French and English.

Key responsibilities for the role

Cash Collection & Invoicing

• Drive cash collection across France and other European markets, following up on outstanding invoices through payment reminder emails and phone calls
• Proactively gather outstanding invoice information from the Finance team to keep collections on track
• Manage customer accounts at restaurant level in France and at company level across other European markets
• Issue credit notes and resolve invoicing errors with customers
• Report weekly on cash collection progress and track performance against key KPIs with the Country Manager
• Maintain the customer database (approx. 1,500 restaurants), including adding new restaurants and updating franchisee details

Office & Administrative Management

• Ensure smooth and efficient office operations, including facilities maintenance, travel arrangement for the crew, courier management, and vendor liaison.
• Support employee onboarding and personnel administration, including the accurate filing of corporate and legal documentation.
• Manage Local IT equipment inventory
• Provide administrative support across the business unit, work with P&C Business Partner for International Markets on implementation of P&C initiatives and continuously improve admin processes and efficiencies.
• Event management for both offices, twice per year (mid-year and end-of-year)
• Key contact for Communication team

Qualifications and experience

• Experience in sales administration and finance operations in multi-tasking, multi-functional, and global environments.
• Excellent oral and written communication skills, in French and in English.
• Ability to engage with various internal and external stakeholders with strong relationship management skills.
• Strong knowledge of Microsoft Office Suite, familiarity with modern technology management processes and business tools, CRM and ERP systems.