Director, Delivery

TheDirector, Delivery is a leadership position responsible for overseeing the end-to-end delivery of software solutions to our clients. This role you will serve as the primary point of contact for NAM Tech client software-related engagements, ensuring that projects and initiatives are delivered on time, within scope, and aligned with each client's and Coates’ strategic objectives.

Responsibilities

Delivery Execution

• Segment Delivery Strategy - Define and drive the NAM Tech delivery roadmap aligned to overall technology vision and customer needs.
• Project Delivery: Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.

Client Ownership

• Customer Outcomes - Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio.
• Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
• Stakeholder Engagement: Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.

Team and Strategy

• People Leadership - Build and mentor a high-performing solution delivery organization across NAM.
• Cross-functional Leadership: Exercise strategic influence across NAM Tech teams (Engineering, Content, Ops/DevOps, Deployment etc.) and client teams to coordinate seamless execution.
• Risk & Issue Management: Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact.
• Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.

Capabilities

• Accountability & Ownership: Takes end-to-end responsibility for NAM outcomes.
• Influence & Communication: Builds alignment and drives clarity across senior stakeholders.
• Customer-Centric Mindset: Advocates for the voice of the customer and balances global standardization with regional needs.
• Leadership: Able to influence and motivate diverse teams to achieve shared outcomes.
• Problem Solving: Proactively addresses project barriers and adapts to changing conditions.
• Organizational Agility: Balances multiple priorities effectively in a fast-paced, matrixed environment.
• Detail Orientation: Tracks intricate project dependencies and timelines.
• Communication: Presents complex technical updates in clear, business-relevant terms.

Qualifications

Required:

• 10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position.
• Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally.
• Technical background and understanding of software engineering, infrastructure, and software deployment practices.
• Experience with API-based software integrations.
• Strong experience with Agile methodologies.
• Strong experience with Jira, Confluence, and other Agile project tools.
• Proven ability to manage distributed and cross-functional teams.

Preferred:

• Bachelors Degrees in Business Administration, Marketing, Engineering, Computer science or related fields
• Experience in QSR, digital signage, or retail technology industries..
• Familiarity with Content Management platforms.