Client Operations Executive
Confirmed on the employer's own hiring board on Oct 4, 2026. First seen by Alion on Sep 14, 2026.
The Opportunity
You'll be joining our Giftcloud team as Client Operations Executive to join our growing team and provide support to both clients and the wider team. The role will primarily be focused on supporting with the set up and delivery of client campaigns, maintaining the Giftcloud platform and ensuring rewards are sent to the relevant customers accurately and promptly.
What You'll Do
- Support the Account team to manage and deliver the Giftcloud service.
Set up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns to ensure an optimum user experience.
Create and process orders for clients - including handling large volumes of data
Liaise with clients over email, the phone and occasionally face to face
Support the customer care team with escalations and refunds while championing best practice in customer service
Implement and advise on new customer care processes and improvements to existing processes based on client or customer feedback
Onboard new content and audit existing content to ensure accuracy and good customer experience.
Liaise with gift card providers via email
Use Google Slides and Google Sheets/Excel to assist the preparation of reports, client presentations, process flows and how to guides where required
General administration across all the Giftcloud Platforms
Meet all agreed performance objectives, including areas for personal development
Assisting with ad-hoc tasks and supporting with company projects as required
What You'll Bring
Excellent verbal and written communication skills
Highly organised with exceptional attention to detail
Ability to manipulate raw data for use in analysis and campaign delivery
Proficient user of MS Office and Google Docs
Works accurately and meets deadlines in a fast-paced environment
Determined, with an ability to overcome any obstacles presented in a fast paced business
Remains calm under pressure and exerts a positive influence
Professional, confident, self-motivated and enthusiastic
Desire for continuous personal improvement
Strong problem-solving skills.
Team player with a proactive and professional attitude.