Implementation Specialist (Mandarin/English)

The Opportunity

As a Junior Implementation Specialist, you will support publishers and merchants throughout their integration journey with Coda from initial setup to post-launch operations. You’ll assist in guiding partners through our API, troubleshoot technical issues, and ensure a smooth go-live experience. This is a hybrid technical-operations role ideal for someone eager to grow their API knowledge and project coordination skills.

What you'll do

Integration Support

• Assist merchants during integration across all Coda products (Payin, Payout, and others) with sandbox setup, test credentials, and Coda Portal configuration

• Answer basic technical questions about API behavior and configuration

• Troubleshoot common issues such as callback failures, parameter mismatches, or invalid environment setup

• Join live technical sessions with publishers to understand client needs and provide integration guidance

• Track open issues and escalate when needed

Go-Live Coordination

• Follow up with internal teams (Product, Dev, Commercial) to confirm readiness

• Support integration UAT and checklist validation

• Set expectations on timelines and communicate proactively with publishers throughout integration

• Monitor performance in the early launch phase and report anomalies (e.g., low CR or payment errors)

Post-Launch Support

• Help partners configure automated reporting via SFTP or Webhook

• Support discrepancy investigation (e.g., duplicate callbacks, invalid amounts)

• Maintain internal documentation and build/update runbooks and FAQs from recurring cases

• Suggest improvements based on common queries

Internal Collaboration

• Liaise with Technical Support team post-launch for case handover

• Coordinate with Compliance and Finance teams on Payout KYC or reconciliation clarification

• Work closely with senior specialists for knowledge sharing and case learning

What you'll bring

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

• Familiarity with API integration concepts (REST preferred)

• Hands-on experience with tools like Postman, SQL, or basic scripting is a plus

• Familiarity with Jira (ticketing), GitBook/API documentation, and log-reading for troubleshooting is a plus

• Ability to translate technical concepts for non-technical publishers across a multilingual partner base

• Strong problem-solving and communication skills

• Native Mandarin speaker with professional reading and writing skills in Chinese, and fluent in English

• A willingness to learn and grow in a fast-paced technical environment