Forward Deployed Engineer

About us

We are Valis - a company building an institutional AI operating layer for mid-market companies: shared company memory, workflow mining and agentic automation.

Why this role exists

Forward Deployed Engineer owns the client side of the technology: from the first technical call, through access and rollout, to day-to-day support.

What you will do

Pitch and due diligence

• Join deal calls once the client brings in IT, security or lawyers. First sales calls happen without you.
• Answer technical, security and compliance questions from the trust pack, and add every new answer to it.
• Keep every claim true: certified vs in progress, shipped vs planned.
• Questions we have heard: “Are you actually SOC 2 / ISO 27001 certified?”, “How will you tell us when a sub-processor like Anthropic changes?”, “How do you bring HR, ERP, CRM and CAD access under one umbrella?”

Access and connectivity

• Run the technical questionnaire and maintain the “connector exists / doesn’t exist” table for each client.
• Get working access fast. Store credentials in 1Password (read-only, IP-locked) and test each key the day it arrives.
• Walk client IT through the Google service account and Microsoft app setup. Connect Slack, Google Workspace, Microsoft 365, the task tracker, HRIS and DWH.
• Record where each deployment runs: a VALIS server or the client’s own cloud.
• Work through the client’s DWH with support from the development team.

Rollout

• Agree the pilot scope with the GTM Director / Deployment & Advisory Director. A typical first week covers transcripts, notes and sharing, with connectors still off.
• Run install sessions, and keep the install guide and FAQ current.
• Check the client tenant before users arrive: release version, tenant verification, permissions.

Run and support

• Own each client’s support channel and answer within one working day.
• Handle L1 yourself: installation, updates, OS permissions, sign-in.
• Handle L2: reproduce the issue, collect logs, and route it to the right product owner with a clean bug report.
• Report adoption from the admin console to the GTM lead every week.
• Turn repeated questions into the FAQ and, later, into a support agent. Your field notes shape the product roadmap.

Requirements

Must have

• 4+ years in a technical, client-facing role: solutions engineer, sales engineer, technical account manager, implementation or integration engineer, or a backend/data engineer who has worked directly with customers.
• Hands-on with integrations: OAuth, service accounts, APIs, SSO, Google Workspace and Microsoft 365 admin, and access control.
• Comfortable with data: SQL, a data warehouse, reading logs, writing small scripts (Python or TypeScript).
• Hands-on with LLM tools in daily work: Claude, Claude Code, MCP, agents. You use them yourself, not only read about them.
• You can sit in a room with a client’s head of IT or security and answer precisely, including “we don’t have that yet”.
• You can explain a technical decision to a non-technical executive.
• You own a problem until it is closed, without being chased.
• Fluent English.

Nice to have

• Forward-deployed engineering experience on B2B SaaS / enterprise deployments.
• Security questionnaires, SOC 2 / ISO 27001 / GDPR conversations, vendor due diligence.
• Experience with company systems: HRIS, ERP, CRM, finance data.
• macOS and Windows desktop app support (installation, permissions, MDM).
• Good working knowledge of RU language

Benefits

We offer competitive base, performance-based bonus, and the opportunity to join the team during fast growth stage.

We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.